Kaylan Samuel
McDonough,GA
Summary
As a seasoned administrative professional, I bring expertise in recruitment strategies, multitasking, and customer service to the table. With a proven track record in fast-paced environments, I excel at organizing schedules and paperwork, and have a proactive approach to recruiting. I am well-versed in using job boards, LinkedIn, and ATS systems, and have experience coaching and managing successful recruiters. Additionally, I possess a strong background in customer service, with a history of working in demanding sales and account management environments. I am a skilled presenter, communicator, and problem solver, dedicated to ensuring customer satisfaction and contributing to company success. I am known for my ability to handle escalated customer support issues with ease, and am meticulous in documenting customer concerns. I possess excellent research, technical, and problem-solving skills, and am detail-oriented with the ability to learn quickly. As a communicative customer service professional, I am motivated to maintain customer satisfaction and contribute to company success. I have a history of effectively managing large volumes of inbound calls and sustaining positive relationships with customers, and offer expertise with CRM systems paired with exceptional active listening and multitasking abilities. I am a committed job seeker, with a history of consistently meeting company needs with organized and efficient practices, and am skilled in working under pressure and adapting to new situations and challenges
Overview
3
3
years of professional experience
1
1
Certification
Work History
Corporate Recruiter
Pathways Community Services
Millersville, MD
06.2022 - 06.2023
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Behavioral Technician
Developmental Intervention Specialist
Boca Raton, FL
09.2021 - 01.2022
- Assisted with building life and social skills useful for everyday activities and interactions.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
- Documented patient interactions in compliance with HIPAA requirements.
- Bathed, fed and dressed patients based on individual abilities.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Supervised and cared for children ages [2] to [12].
- Monitored children's play activities to verify safety and wellness.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Administrative Assistant
Fourty Solutions
Atlanta, GA
01.2021 - 08.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Beauty Master
Atlanta, GA
01.2020 - 11.2020
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided
payment option setup assistance. - Provided excellent customer service to resolve customer complaints in a timely
manner. - Assisted customers with making payments or establishing payment plans to bring
accounts current. - Prevented key account losses by researching discrepancies and correcting
problems. - Kept records of customer interactions or transactions, thoroughly recording details of
inquiries. - Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending
closely to concerns and developing solutions. - Resolved complex problems by working with other departments to provide solutions
that meet customer needs.
Education
High School Diploma -
Trinity Academy
Antigua, WI07.2018
Skills
- Recruiting and Sourcing
- Verbal and Written Communication
- Database Entry
- Spreadsheet Development
- Microsoft Office
- Analytical Skills
- Office Equipment Operation
- Document and File Management
- Confidentiality and Data Protection
- Microsoft Office Suite
- Computers and Technology
- Billing and Invoicing
- Customer Service
- Documentation and Reporting
- Inbound and Outbound Calling
- ATS (Applicant Tracking Systems) proficiency
- Background checking
- Offer letters
- Full cycle recruiting
Certification
- Registered Behavior Technician, Autism Partnership Foundation - 2021
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Corporate Recruiter
Pathways Community Services
06.2022 - 06.2023
Behavioral Technician
Developmental Intervention Specialist
09.2021 - 01.2022
Administrative Assistant
Fourty Solutions
01.2021 - 08.2021
Customer Service Representative
Beauty Master
01.2020 - 11.2020
High School Diploma -
Trinity Academy