Keara D. Payne
Paynters Crest
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Quintessence Variety Plus
06.2023 - 09.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Sales Floor Representative
Lilac Scents Antigua
12.2022 - 01.2023
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased sales revenue by building and maintaining strong relationships with customers.
- Handled returns and exchanges efficiently while maintaining a positive attitude to retain customer loyalty.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
- Enhanced store reputation with exceptional customer service, addressing concerns promptly and professionally.
Marketing Assistant
Solutions Are We Inc.
03.2022 - 06.2022
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachelor of Science - Business Management
The University of The West Indies- FIC
Five Islands, St. John’s, Antigua10-2025
Associate of Science - Marketing
Antigua State College
Golden Grove, St. John’s, Antigua 10-2022
High School Diploma -
Antigua Girls’ High School
St. John’s, Antigua 12-2020
Skills
- Deadline oriented
- Relationship building
- Customer support
- Data entry
- Documentation and reporting
- Customer engagement
- Time management
- Team collaboration
- Complex Problem-solving
Languages
English
Bilingual or Proficient (C2)
Certification
- CPR & AED Training - American University of Antigua, Book and Ball Camp
References
Jared Roberts
Senior Lecturer, Antigua State College
268-770-8310
jtooven@gmail.com
Cathrona Samuel BSc, LLB, LLM
Operations Controller, APUA Telecoms
268-727-0049
cathrona@apua.ag
Timeline
Administrative Supervisor
Quintessence Variety Plus
06.2023 - 09.2024
Sales Floor Representative
Lilac Scents Antigua
12.2022 - 01.2023
Marketing Assistant
Solutions Are We Inc.
03.2022 - 06.2022
Bachelor of Science - Business Management
The University of The West Indies- FIC
Associate of Science - Marketing
Antigua State College
High School Diploma -
Antigua Girls’ High School
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