Keisha Ann Downer
Paynters, St. George
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
StingRay City Antigua
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Managed gift shop inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Assist with daily income spreadsheet
Billing Clerk
Mervyn & Kentie Stone Services
01.2021 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Kept management informed of account statuses through regular reports detailing outstanding balances and collection efforts, supporting informed decision-making processes.
BARTENDER
Smokin Aces Hookah Bar & Lounge
04.2018 - 07.2019
- Consulted with managers to organize special events and promotions such as games nights to bring in new customers
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Developed new signature cocktails to support bar marketing brand and increase profits
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
CUSTOMER SERVICE REPRESENTATIVE
EGS Alorica
02.2015 - 03.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided information to customers regarding Metro PCS's program and helped to open and activate new accounts.
CONCIERGE/FRONT DESK AGENT
Sandals Grande Antigua Resort & Spa
03.2014 - 05.2014
- Facilitated visitor requests for dining and tourist attractions by providing various venues and locales
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Provided each guest with a list of resort's upcoming activities and events upon check-in to enhance stays
- Answered customer telephone calls promptly and appropriately
- Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests.
PHYSIOTHERAPIST INTERN
NSA Medical & Surgical Rehab Centre
03.2012 - 04.2012
- Worked with stroke patients to understand requirements and provide exceptional service
- Assisted with customers routinely exercise & diet plans
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Batchelor’s Degree - Accounting
MONROE COLLEGE – St. Lucia
01.2024
High School Diploma -
Ottos Comprehensive School
12.2012
Skills
- Customer/Client relations
- Office administration
- Conflict resolution
- Data entry
- Telephone skills
- Verbal and written communication
- Multitasking strengths
- Time management
- Administrative Support
- Telephone Skills
- Time Management
- Customer and Client Relations
- Customer/Client Relations
- Data Inputting
- File Organization
Additional Information - References
- PASTOR GARFIELD SCOTT, 268 452-9747
- TONY CHARLES, 268 720-7902
- STEVEN GEORGES, 268 720-2836
- DESSLYN BOODIE, 268 722-6233
Personal Information
Date of Birth: 03/08/95
Certification
- CPR Training - Antigua & Barbuda Red Cross
- Customer Service Training - EGS Alorica
- Project Management - Uwi Open Campus
- Supervisory Management - Uwi Open Campus
- Introduction to Human Resource Management
Timeline
Billing Clerk
Mervyn & Kentie Stone Services
01.2021 - Current
RECEPTIONIST
StingRay City Antigua
07.2019 - Current
BARTENDER
Smokin Aces Hookah Bar & Lounge
04.2018 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
EGS Alorica
02.2015 - 03.2018
CONCIERGE/FRONT DESK AGENT
Sandals Grande Antigua Resort & Spa
03.2014 - 05.2014
PHYSIOTHERAPIST INTERN
NSA Medical & Surgical Rehab Centre
03.2012 - 04.2012
Batchelor’s Degree - Accounting
MONROE COLLEGE – St. Lucia
High School Diploma -
Ottos Comprehensive School
- CPR Training - Antigua & Barbuda Red Cross
- Customer Service Training - EGS Alorica
- Project Management - Uwi Open Campus
- Supervisory Management - Uwi Open Campus
- Introduction to Human Resource Management
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