Keisha Ann Downer
Paynters, St. George
Summary
Dedicated professional with extensive industry experience, consistently maintaining a polished appearance and demeanor. Known for efficiently completing assigned tasks with a strong emphasis on quality. Dependable and quick-learning team player, adept at effective communication and organization. Well-versed in billing processes and financial record-keeping, utilizing these skills to ensure accurate and timely invoicing. Possesses in-depth knowledge of billing software and financial regulations, ensuring compliance and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Billing Clerk
Mervyn & Kentie Stone Services
01.2021 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Kept management informed of account statuses through regular reports detailing outstanding balances and collection efforts, supporting informed decision-making processes.
RECEPTIONIST/CASHIER
StingRay City Antigua
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed gift shop inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Assist with daily income spreadsheet
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
BARTENDER
Smokin Aces Hookah Bar & Lounge
04.2018 - 07.2019
- Consulted with managers to organize special events and promotions such as games nights to bring in new customers
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Developed new signature cocktails to support bar marketing brand and increase profits
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
CUSTOMER SERVICE REPRESENTATIVE
EGS Alorica
02.2015 - 03.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided information to customers regarding Metro PCS's program and helped to open and activate new accounts.
CONCIERGE/FRONT DESK AGENT
Sandals Grande Antigua Resort & Spa
03.2014 - 05.2014
- Facilitated visitor requests for dining and tourist attractions by providing various venues and locales
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Provided each guest with a list of resort's upcoming activities and events upon check-in to enhance stays
- Answered customer telephone calls promptly and appropriately
- Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests.
PHYSIOTHERAPIST INTERN
NSA Medical & Surgical Rehab Centre
03.2012 - 04.2012
- Worked with stroke patients to understand requirements and provide exceptional service
- Assisted with customers routinely exercise & diet plans
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
BBA - Accounting
MONROE COLLEGE
Online - St. Lucia2027
High School Diploma -
Ottos Comprehensive School
12.2012
Skills
- Customer/Client relations
- Office administration
- Conflict resolution
- Data entry
- Telephone skills
- Verbal and written communication
- Multitasking strengths
- Time management
- Administrative Support
- Time Management
- POS system operations
- Cash handling
Certification
- CPR Training - Antigua & Barbuda Red Cross
- Customer Service Training - EGS Alorica
- Project Management - UWI Open Campus
- Supervisory Management - UWI Open Campus
- Introduction to Human Resource Management - UWI Open Campus
References
Tania Forde
(268) 723-6323
Pastor Garfield Scott
(268) 728-4632
Timeline
Billing Clerk
Mervyn & Kentie Stone Services
01.2021 - Current
RECEPTIONIST/CASHIER
StingRay City Antigua
07.2019 - Current
BARTENDER
Smokin Aces Hookah Bar & Lounge
04.2018 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
EGS Alorica
02.2015 - 03.2018
CONCIERGE/FRONT DESK AGENT
Sandals Grande Antigua Resort & Spa
03.2014 - 05.2014
PHYSIOTHERAPIST INTERN
NSA Medical & Surgical Rehab Centre
03.2012 - 04.2012
High School Diploma -
Ottos Comprehensive School
BBA - Accounting
MONROE COLLEGE
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