Keshia Fraser -Richards
St George's,Antigua
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Chat Moderator
Virtual Marketing Service
01.2016 - 01.2024
- Monitored live chat sessions to ensure compliance with company policy and guidelines.
- Run quiz games with payment for points.
- Analyzed user feedback data to identify areas for improvement within the organization.
- Worked closely with the development team to improve the overall user experience.
- Provided customer service assistance in a professional and courteous manner.
- Created reports on customer interactions, activity levels and other relevant metrics.
Supervisor and prep cook
Brian's kitchen and food from the grill
Potters Villages
01.2011 - 01.2015
- Organize and record data.
- Catering events, large and small.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Supervisor
H B's Delight British American Mall
01.2010 - 01.2011
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Supermarket Assistant
Food Fantasies Plus
Sir George Walter Highway
01.2008 - 01.2010
- Rotated stock on display shelves to ensure freshness of product.
- Ensured price tags were accurate on merchandise throughout the store.
- Assisted in stocking shelves and organizing displays.
- Performed daily opening and closing duties as assigned by management.
- Checked expiration dates on perishable food items before restocking shelves.
Receptionist
Mouse's Trucking
Pigott's Village, St John's
01.2006 - 01.2007
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
James Madison High School
true01-2025
Online Certification Course - Hospitality Management Studies - Food And Beverage
Alison Online School
true12-2024
Microsoft office special, IC3 -
Computer Training Testing & Employment Center
01.2010
Suicide prevention certificate -
Skills
- Strong Problem Solver
- Business Administration
- Decision-Making
- Problem-solving abilities
- Team building
- Inventory Replenishment
- Written Communication
- Team Collaboration
Timeline
Chat Moderator
Virtual Marketing Service
01.2016 - 01.2024
Supervisor and prep cook
Brian's kitchen and food from the grill
01.2011 - 01.2015
Supervisor
H B's Delight British American Mall
01.2010 - 01.2011
Supermarket Assistant
Food Fantasies Plus
01.2008 - 01.2010
Receptionist
Mouse's Trucking
01.2006 - 01.2007
High School Diploma -
James Madison High School
Online Certification Course - Hospitality Management Studies - Food And Beverage
Alison Online School
Microsoft office special, IC3 -
Computer Training Testing & Employment Center
Suicide prevention certificate -
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