Kiana Martin

• Build and enhance relationships with customers
• Utilize various channels of communication with customers, i.e
• Email, phone, live chat
• Resolves issues that customers may have, while delivery exceptional service
• Relay applicable information from various departments to customers
• Keep up to date with company knowledge and procedures
• Be proactive, to enhance department’s standards and goals.

• Verify the Authenticity of Documents

Review and authenticate various documents, such as identification cards, passports, financial statements, and other relevant paperwork, to ensure they are not forged.

• Cross-check information

Compare the information provided in the documents with internal and external databases to ensure accuracy and consistency.

• Detect Fraudulent Activities

Stay alert for any signs of fraudulent activities or inconsistencies in the documents being verified, and escalate any suspicious findings to the relevant department.

• Maintain Confidentiality

Handle sensitive customer information and documents with the utmost confidentiality and ensure compliance with data protection regulations

• Develop and Conduct Training

Design and deliver training programs focused on refreshing and enhancing the knowledge and skills of deposit-related processes, regulations, and best practices for employees within the organization.

• Stay Updated on Industry changes

Stay informed about the latest developments, changes, and updates in deposit-related regulations, policies and procedures to ensure training content remains current.

• Create Training Materials

Develop training materials such as presentations, online modules, and other resources to support the delivery of deposit refresher training programs effectively.