KIVAD WALDRON
Powells
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AG Services
St. John’s Antigua, W.I.
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor/Sales Clerk
LWT Shipping
Carlisle, Antigua
01.2019 - 09.2022
- Responsibilities include, keeping a record of inventory, managing our database, preparing invoices
- Assisting customers with anything needed in person or via telephone or email, as well as the duties of a cashier
- Supervising coworkers, ensuring that each of them is performing their duties.
Sales Clerk
08.2016 - 08.2019
- Responsibilities include revising check off count reports ensuring the amount is balanced or whether cashiers are over or short
- Calculating totals on credit card slips for daily sales
- Keeping record of all return cheques on a computer system
- Making records of all cheques written up as well as the individuals who received them
- Managing and Filing invoices.
Customer Service Attendee
Kennedy’s Enterprise LTD.
All Saints Road
06.2015 - 08.2015
- Summer Job responsibilities included keeping record of stock in the storeroom and maintaining an adequate level of stock on the shelves
- Ensuring and signing off on receipts as validation that customers have received their goods
- Constantly Provide efficient assistance to the other staff and to customers whenever necessary.
Education
CAPE -
Antigua State College
CSEC -
St. Joseph’s Academy
Skills
- Problem-solving abilities
- CRM Software
- Critical Thinking
- High-energy attitude
- Adaptive team player
- Microsoft Office Suite
Awards and Acknowledgments
- Certificate of National Recognition from Caribbean Examinations Council National Awards (2014)
- Certificate of National Recognition based on the Lime CXC Awards Criteria presented by the Ministry of Education (April 2015)
- Caribbean Examination Council Caribbean Secondary Education Certificate (2014)
Timeline
Customer Service Representative
AG Services
09.2022 - Current
Supervisor/Sales Clerk
LWT Shipping
01.2019 - 09.2022
Sales Clerk
08.2016 - 08.2019
Customer Service Attendee
Kennedy’s Enterprise LTD.
06.2015 - 08.2015
CAPE -
Antigua State College
CSEC -
St. Joseph’s Academy
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