Lana Harrigan-O'Garro
Matthew's Road, All Saints, Antigua
Summary
Accomplished Assistant Secretary at the Ministry of Legal Affairs, adept in operations management and fostering customer service excellence. Enhancing staff performance and collaboration. Renowned for leadership and human resources management, ensuring confidentiality and efficiency.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem-solving and talent for boosting operational efficiency.
Overview
28
28
years of professional experience
Work History
Assistant Secretary
Ministry of Legal Affairs
11.1996 - Current
- Communicated with customers via phone and email to complete the processing of Bonds.
- Responsible for the preparation and execution of Bonds.
- Assist with certifying of Vouchers for the Ministry and the Departments.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Managed sensitive information with discretion, ensuring the confidentiality of documents and communications.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
- Coordinated travel arrangements for senior staff, ensuring seamless planning for both domestic and international trips.
- Assisted coworkers and staff members with special tasks.
- Managed filing system, entered data and completed other clerical tasks.
Senior Executive Officer
Ministry of Legal Affairs
11.1996 - Current
- Influenced company culture positively by demonstrating strong leadership qualities and embracing diversity in the workplace.
- Mentored and developed junior staff members for optimal performance .
- Streamlined communication channels between departments for improved collaboration and decision-making efficiency.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Supervision of Junior Staff.
- Record incoming and outgoing correspondences.
Education
Certificates -
London Chamber of Commerce Institute
England, UK07-1995
Skills
- Customer service
- Operations management
- Spreadsheet development
- Human resources management
Timeline
Assistant Secretary
Ministry of Legal Affairs
11.1996 - Current
Senior Executive Officer
Ministry of Legal Affairs
11.1996 - Current
Certificates -
London Chamber of Commerce Institute
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