Larissa Martin Toussaint
Bronx
Summary
Industrious and dependable Information Systems & Technology professional with extensive experience in virtual platforms, network infrastructure, installations, and excellent customer service. Skilled at identifying system/process issues, maintaining IT systems, and delivering exceptional support in academic, hospitality, and corporate environments.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support Specialist
American University of Antigua
04.2023 - Current
- Provide comprehensive support for IT systems and processes
- Identify and resolve potential system/process issues
- Build, configure, and maintain user systems and office equipment
- Document workflows, SOPs, and user-facing software
- Deliver customer service and problem-solving support
- Analyze processes and recommend improvements
IT Manager (Acting)
Jumby Bay Island Resort
04.2020 - 08.2022
- Planned IT budgets and oversaw financial operations
- Managed virtual server platforms, software updates, and system security
- Handled installations and configurations of servers, PCs, printers, and phones
- Led IT project management initiatives
- Provided helpdesk support and managed guest entertainment systems
IT Installer
Jumby Bay Island Resort
09.2020 - 10.2020
- Installed GPON equipment and managed fiber splicing and cable terminations
- Configured and commissioned IT equipment
IT Systems Supervisor
Jumby Bay Island Resort
05.2019 - 04.2020
- Managed computer systems, virtual platforms, and communication systems
- Conducted cable terminations (Ethernet, Fiber, Coax)
- Supervised department budgets and IT projects
IT Support Technician
Jumby Bay Island Resort
10.2015 - 05.2019
- Provided hardware/software support and configured communication systems
- Assisted in planning IT projects and maintaining virtual platforms
IT Assistant
Sandals Grande Antigua Resort and Spa
10.2014 - 10.2015
- Maintained computer and communication systems
- Provided daily user support for hardware and software issues
Easy Technology Associate, Head Cashier, and Sales Associate
Staples Inc.
01.2013 - 07.2014
- Delivered technical diagnostics and upgrades on electronic systems
- Trained sales associates and managed customer service operations
Network Administrator Assistant
Nova Southeastern University
10.2012 - 01.2013
- Secured, updated, and maintained university servers and user accounts
Computer Lab Monitor
Nova Southeastern University
09.2010 - 10.2012
- Assisted students and faculty with technical equipment
- Maintained and updated computer lab software
Software Developer Intern
Integrated Software Solutions
09.2011 - 02.2012
- Designed and implemented mobile applications for MedEz software
College Lab Technician
Bronx Community College
04.2010 - 06.2010
- Redesigned and updated the Career and Transfer website
Computer Lab Assistant
Bronx Community College
01.2010 - 04.2010
- Provided IT support to students and faculty and updated lab equipment
Education
Corporate Master of Business Administration - International Business
Florida International University
Miami, Florida04.2018
Bachelor of Science - Computer Information Systems
Nova Southeastern University
Fort Lauderdale, Florida12.2012
Associate of Applied Science - Computer Information Systems
Bronx Community College
Bronx, New York06.2010
Skills
- HP Virtual Server Platforms
- Veeam Backup Systems
- Micros Symphony Restaurant Systems
- Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher)
- Backend Systems Knowledge: Opera, Sage, Knowcross, Kronos, MyLegacy
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Customer service
- Service support
- Systems analysis
- User support
- Application installations
- Desktop support
- Hardware diagnostics
- Staff education and training
Certification
- Certified Hospitality Technology Professional (February2017)
- CompTIA Network+ (In Progress, January2024)
References
Available upon request.
Timeline
IT Support Specialist
American University of Antigua
04.2023 - Current
IT Installer
Jumby Bay Island Resort
09.2020 - 10.2020
IT Manager (Acting)
Jumby Bay Island Resort
04.2020 - 08.2022
IT Systems Supervisor
Jumby Bay Island Resort
05.2019 - 04.2020
IT Support Technician
Jumby Bay Island Resort
10.2015 - 05.2019
IT Assistant
Sandals Grande Antigua Resort and Spa
10.2014 - 10.2015
Easy Technology Associate, Head Cashier, and Sales Associate
Staples Inc.
01.2013 - 07.2014
Network Administrator Assistant
Nova Southeastern University
10.2012 - 01.2013
Software Developer Intern
Integrated Software Solutions
09.2011 - 02.2012
Computer Lab Monitor
Nova Southeastern University
09.2010 - 10.2012
College Lab Technician
Bronx Community College
04.2010 - 06.2010
Computer Lab Assistant
Bronx Community College
01.2010 - 04.2010
Bachelor of Science - Computer Information Systems
Nova Southeastern University
Associate of Applied Science - Computer Information Systems
Bronx Community College
- Certified Hospitality Technology Professional (February2017)
- CompTIA Network+ (In Progress, January2024)
Corporate Master of Business Administration - International Business
Florida International University
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