Lashawndra Wilson
Columbia
Summary
Knowledgeable and dedicated customer service professional with extensive experience dealing with civilians. Solid team player with outgoing, positive demeanor and proven skills in establishing a rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
World Atlantic Airlines
01.2024 - 06.2025
- Delivered tailored in-flight services to VIP passengers, ensuring their comfort and satisfaction throughout each flight by addressing needs and providing personalized attention.
- Expertly coordinated catering services, customizing dining options to meet specific dietary needs and passenger preferences, enhancing the in-flight experience.
- Conducted pre-flight safety checks and adhered to FAA regulations, ensuring the safety and compliance of every flight, contributing to zero in-flight incidents.
- Built and maintained strong, trusting relationships with VIP clients, ensuring discretion and confidentiality in handling sensitive matters, and consistently exceeding client expectations in private aviation service.
- Assist in passenger boarding & exit procedures / Demonstrate use of emergency equipment.
- Working alongside the U.S. Department of Homeland Security clients to ensure the completion of their mission duties.
Front Desk Manager
CB Tricology Clinic
07.2022 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Answer phones, takes messages for staff, schedule customer appointments
- Manage staff schedule
Customer Care Executive
Comcast/Xfinity Cable
04.2018 - 07.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
FAA Certification - Flight Attendant Certification Course
World Atlantic Airlines
Miami, Florida 02.2024
High School Diploma - undefined
Hialeah-Miami Lakes Senior High School
06.2001
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Microsoft Outlook
- Microsoft Excel
- Communication
- Time management
- Organization
- Active listening
- Problem solving
Certification
- Flight Attendant Certification
- Valid Passport (Available for Domestic & International Travel)
- Transportation Security Administration Pre-Check
- AED / CPR & First Aid Certified
- Outreach Training Program (OSHA 10-Hour Card)
- Outreach Training Program (OSHA 30-Hour Card)
Timeline
Flight Attendant
World Atlantic Airlines
01.2024 - 06.2025
Front Desk Manager
CB Tricology Clinic
07.2022 - 04.2024
Customer Care Executive
Comcast/Xfinity Cable
04.2018 - 07.2022
High School Diploma - undefined
Hialeah-Miami Lakes Senior High School
FAA Certification - Flight Attendant Certification Course
World Atlantic Airlines
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