Dynamic professional with a proven track record in improving team performance and customer satisfaction. Skilled in supervising staff, inventory control, and leveraging core ICT skills for operational efficiency. I have a strong focus on achieving goals and a need to experiment and learn.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Loading and unloading of material.
- Adaptability to work with different materials and assembly systems.
- Ability to work with different staff and together bring the work to the best result.
- Apprenticeship in the operation of specific machinery.
- Assist in optimising resources.
- Compliance with safety regulations.
- Staff supervision: organising daily tasks, monitoring the individual and group sales process, motivating the team and listening to them.
- Inventory control.
- Assisting the team in sales.
- Attending to and resolving customer concerns.
- Assisting the manager in the planning of the staff timetable.
- Responsible for the opening and closing of the cash register and the cash count.
- Management of sales and shop objectives through action plans, group meetings and KPI'S control.
- Assistant in the selection and training of staff.
- Support in administrative tasks: shop reports, communication with other departments, news, etc.
- To keep the shop visual up to date and in perfect condition.
- Listening to customer needs and advising them to choose the most suitable products.
- Apply empathy and knowledge of personalized selling and cross-selling to increase the amount of sales.
- Cash management and payments.
- Focus daily work on meeting shop objectives.
- Teamwork for the maintenance of the workplace and better customer service.
- Order and cleanliness of the shop.
- Receipt and disposal of goods.
Responsibility
Customer orientation and objectives
Creativity
Adaptability and flexibility
Basic ICT skills
Predisposition to continuous learning
Analytical capacity
A good communicator
Management of stress
Empathy
Since I was a child I have found in creative activities and sport a lot of peace to connect with myself and to reconnect with the environment. Modalities such as boxing and Brazilian Jiu-Jitsu have taught me perseverance, discipline and self-control while reading and travelling enrich me.