Lauricia Henry
St. Paul
Summary
Driven, organized, meticulous and ambitious. Ready for a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player possessing the ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help the team achieve company goals while remaining dependable. A track record of successfully managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Graduate Teacher
Ministry of Education and Creative Industries
04.2008 - 03.2023
- Offered support for online and distance learning to provide instruction for students unable to attend classes in person.
- Participated in and contributed to departmental meetings to stay informed about school policies and initiatives.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Developed and led group activities and field trips to improve student learning.
- Reached students of all skill levels through use of different technologies and teaching approaches.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
- Enhance student development by teaching behavioral, social and lifelong learning skills in addition to academic subjects.
- Offered guidance to students on academic and career planning to support professional goal setting.
Customer Service Representative Lead
Clear Harbour Nevis
12.2007 - 04.2008
- Trained staff on operating procedures and company services.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Created reporting systems to track customer service performance and improve insight.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Onboarded and trained customer representatives to meet performance and service goals.
Education
Master of Science - Management (Human Resource Management)
University of The West Indies Open Campus
St. John's Antigua 12.2024
Bachelor of Arts - Spanish
University of The West Indies Cavehill Campus
Barbados 07.2019
Associate of Arts - Primary Education
The Antigua State College
St. John's Antigua 06.2015
Skills
- Records Management
- Mathematical Computation
- Instructional Strategies
- Positive Reinforcement Strategies
- Staff Relations
- Systems Reporting
- Records Maintenance
- Program Improvements
- Enrichment Programs
- Progress Reports
- Professional Relationships
Websites
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Certification
- Certificate in Hospitality and Tourism Management Training - Florida Atlantic University April 2020
- Curso de Lengua y Cultura Española para extranjeros (Nivel C1) - Universidad Internacional Menéndez Pelayo
- Examen de Posesion de la Lengua Española , Centro de Enseñanza Para extranjeros - 2010-2011
- Certificado de Español como Lengua Adicional, Universidad Nacional Autonoma de Mexico - 2010-2011
Languages
English
Native language
Spanish
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Graduate Teacher
Ministry of Education and Creative Industries
04.2008 - 03.2023
Customer Service Representative Lead
Clear Harbour Nevis
12.2007 - 04.2008
Master of Science - Management (Human Resource Management)
University of The West Indies Open Campus
Bachelor of Arts - Spanish
University of The West Indies Cavehill Campus
Associate of Arts - Primary Education
The Antigua State College
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