Lavinia-Maria Băniceru

Responsibilities:

• Optimizing and updating inventory management parameters to ensure the efficient ordering of spare parts and accessories.
• Monitoring sales and anticipating delivery demand.
• Updating system parameters used in inventory and supply chain processes.
• Driving supplier performance within your scope, focusing on service levels, delays, postponed orders, immobilized vehicles, and the accuracy of lead-time documentation for delayed parts.
• Securing stock levels during supplier shutdown periods within your area of responsibility.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Improved team collaboration with implementation of new communication tools.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
• Offering basic technical assistance, such as resetting network settings, device configuration, checking service settings, etc.

• Improved team collaboration through clear communication and timely feedback on performance.
• Supported senior project managers in various aspects of project planning, execution, and closure activities.
• Developed comprehensive documentation to provide clear guidance for project activities and deliverables.
• Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
• Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
• Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
• Implemented continuous improvement measures based on lessons learned from previous projects to enhance future success rates.
• Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.