Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lawrencia Lawrence

Liberta Village

Summary

Developed exceptional customer service skills in fast-paced environment, focusing on resolving issues and enhancing satisfaction. Excel in communication and problem-solving, ensuring positive interactions and outcomes. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Yahweh Shammah Preschool and Nursery
07.2024 - Current
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.

Waitress// Cashier

KR’S Home Grown Restaurant
11.2022 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Cashier

Wasai Supermarket
05.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma - Secondary School

Irene B Williams Secondary School
Swetes Village
06.2019

Skills

  • Upselling
  • Team Training
  • Complaint handling
  • Performance tracking
  • Customer service
  • Issue and complaint resolution
  • Customer data confidentiality

Certification

•Honor Roll 2014-2015

•Honor Roll 2015-2016

•Principles of Business Certificate

•Principles of Accounts Certificate

•Craft and Art Certificate

•Electronic Document Preparation of Management Certificate

Timeline

Preschool Teacher

Yahweh Shammah Preschool and Nursery
07.2024 - Current

Waitress// Cashier

KR’S Home Grown Restaurant
11.2022 - 05.2023

Cashier

Wasai Supermarket
05.2022 - 11.2022

High School Diploma - Secondary School

Irene B Williams Secondary School
Lawrencia Lawrence