Lawrencia Lawrence
Liberta Village
Summary
Developed exceptional customer service skills in fast-paced environment, focusing on resolving issues and enhancing satisfaction. Excel in communication and problem-solving, ensuring positive interactions and outcomes. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Yahweh Shammah Preschool and Nursery
07.2024 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Established positive communication with parents in daily conversation and formal conferences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Waitress// Cashier
KR’S Home Grown Restaurant
11.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier
Wasai Supermarket
05.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma - Secondary School
Irene B Williams Secondary School
Swetes Village06.2019
Skills
- Upselling
- Team Training
- Complaint handling
- Performance tracking
- Customer service
- Issue and complaint resolution
- Customer data confidentiality
Certification
•Honor Roll 2014-2015
•Honor Roll 2015-2016
•Principles of Business Certificate
•Principles of Accounts Certificate
•Craft and Art Certificate
•Electronic Document Preparation of Management Certificate
Timeline
Preschool Teacher
Yahweh Shammah Preschool and Nursery
07.2024 - Current
Waitress// Cashier
KR’S Home Grown Restaurant
11.2022 - 05.2023
Cashier
Wasai Supermarket
05.2022 - 11.2022
High School Diploma - Secondary School
Irene B Williams Secondary School