LISA FRANCOIS
St John's
Summary
As an accomplished Agent with proven track record of exceeding aggressive sales objectives. I am Known for strong interpersonal skills and to develop loyal customer relationships.
Although I am a Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. I can be an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the Willingness to take on added responsibilities to meet team goals. I also deem myself as a Detail-oriented team player with strong organizational skills who possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I have been a very outgoing customer service representative with numerous years of administration and customer service experience. I pride myself as a Fantastic salesperson with proven eye for detail and goal-oriented mindset and also Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Overview
18
18
years of professional experience
Work History
AIRPORT MEET AND GREET AGENT
Hermitage Bay HOTEL
12.2017 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the hotel.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Adopted customer feedback in process and system improvement initiatives.
- Presented feedback to management on customer service trends and improvement areas.
- Liaised with front desk and reservation teams as well as management to furnish them with pertinent information pertaining to arriving guests.
- communicated with drivers to ensure they were prompt
- Inspected transfer vehicles to ensure it was well kept.
OFFICE MANAGER
ABI REALTY
03.2016 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
SALES AGENT
MEDICAL AIR SERVICES ASSOCIATION
09.2015 - 02.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of medical air services/air ambulance products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Reporting to management
DENTAL ASSISTANT/ FRONT DESK REPRESENTATIVE
DR. JAMMULA DENTAL PRACTICE
07.2014 - 09.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
CUSTOMER SERVICE REPRESENTATIVE
NCO FINACIAL SERVICES
04.2008 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Data entry for Overseas banks such as Bank of America, Chase among others.
- Data upload using the SAP software
CASHIER (MOBILE CENTER)
LIME (FORMERLY) CABLE AND WIRELESS
07.2006 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
MARIGOT SECONDARY SCHOOL
MARIGOT, DOMINICA06.2000
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and car
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Customer service abilities
- Customer needs determination
- Documenting information
- Ensuring customer satisfaction
- Excellent interpersonal skills
- multitasking skills
- verbal and written communication
- self motivated
- computer literate
- reliable and dedicated
listening to music, reading,
music calms me and helps me stay focus. I enjoy a good conscious reggae tune or even a worship song to remind me that I can.
Timeline
AIRPORT MEET AND GREET AGENT
Hermitage Bay HOTEL
12.2017 - Current
OFFICE MANAGER
ABI REALTY
03.2016 - 12.2017
SALES AGENT
MEDICAL AIR SERVICES ASSOCIATION
09.2015 - 02.2016
DENTAL ASSISTANT/ FRONT DESK REPRESENTATIVE
DR. JAMMULA DENTAL PRACTICE
07.2014 - 09.2014
CUSTOMER SERVICE REPRESENTATIVE
NCO FINACIAL SERVICES
04.2008 - 09.2011
CASHIER (MOBILE CENTER)
LIME (FORMERLY) CABLE AND WIRELESS
07.2006 - 02.2007
High School Diploma -
MARIGOT SECONDARY SCHOOL