Lorna-Mae Scotland
St.John's
Summary
Enthusiastic and polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Technology Manager
Caribbean Alliance Insurance Co. Ltd.
10.1996 - 12.2023
- Provided leadership for a team of data entry clerks , inputting date for multi-territory databases.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Investigated system issues and implemented resolutions to reduce downtime.
Credit Control Officer
Caribbean Alliance Insurance Co. Ltd.
12.2018 - 04.2023
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Generated and mailed updated statements monthly and processed demand letters.
Education
Information Technology Management
Cave Hill School of Business
Barbados10.2016
Skills
- Office Management Technologies
- Employee Development
- Best Practice Design
- Process Improvement Initiatives
Certification
Executive Diploma Information Technology Management
Timeline
Credit Control Officer
Caribbean Alliance Insurance Co. Ltd.
12.2018 - 04.2023
Business Technology Manager
Caribbean Alliance Insurance Co. Ltd.
10.1996 - 12.2023
Information Technology Management
Cave Hill School of Business
Executive Diploma Information Technology Management
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