Lotoya Barrow
Herberts, St. Georges
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Motivated, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willing to learn and train for new roles if needed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Officer
Eastern Caribbean Amalgamated Bank
Antigua And Barbuda
04.2013 - Current
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
- Provided ongoing training to junior team members, contributing to their professional development and improving overall team performance.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Provided knowledgeable service and support for all customer needs.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated timely resolutions of client concerns, minimizing potential negative impacts on the business relationship.
- Collaborated closely with internal teams, such as operations and finance, to ensure timely processing of clients'' transactions and compliance with regulatory requirements.
- Accepted and processed payments, updated accounts and issued receipts.
- Streamlined internal processes for improved efficiency in handling client requests.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associates - Health Sciences
American University of Arts And Science
Antigua04.2013
Associate Degree In Computer Science - Computer And Information Sciences
Antigua State College
Antigua06.2006
Skills
- Telephone skills
- Strong empathy
- Professionalism and Etiquette
- Client Needs Assessment
- Compliance understanding
- Client Relationship Building
- Clear communication skills
- Patience
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Customer Relations
- Microsoft Office
- Data Entry
- Work Prioritization
- Product and service knowledge
- Money handling abilities
- Administrative and Office Support
- MS Office
- Professional telephone demeanor
- Customer Data Confidentiality
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- Document and Records Management
- Customer Account Management
- Account Management
- Transaction Processing
- Account updating
- Remote Office Availability
Certification
Associate Degree in Health Science
Associate Degree in Computer Science
AML training Certificate
Antigua State College Diploma
Academic Award in Organic Chemistry
Timeline
Client Service Officer
Eastern Caribbean Amalgamated Bank
04.2013 - Current
Associates - Health Sciences
American University of Arts And Science
Associate Degree In Computer Science - Computer And Information Sciences
Antigua State College