Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
HOBBIES
Timeline
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Maia Jarvis

Maia Jarvis

St John's,St. John's

Summary

Dynamic customer service professional with a proven track record at the Government of Antigua & Barbuda Ministry of Education. Skilled in problem resolution and relationship building, I enhanced customer satisfaction through effective communication and active listening. Committed to delivering exceptional service and maintaining accurate records, I fostered loyalty and repeat business in fast-paced environments.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Government of Antigua & Barbuda Ministry of Education
06.2025 - 08.2025
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted in resolving inquiries related to educational programs and services efficiently.
  • Maintained accurate records of customer interactions using government database systems.
  • Collaborated with team members to streamline processes for improved service delivery.
  • Demonstrated strong organizational skills by managing multiple inquiries simultaneously.
  • Contributed positively to team dynamics by fostering a supportive work environment.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled approximately 30 -40 incoming calls per day from customers

Sales Assistant

Nordic Edge
11.2024 - 12.2024
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Processed transactions efficiently.
  • Responded to customer inquiries, providing timely and accurate information.
  • Collaborated with team members to manage inventory levels effectively.
  • Supported promotional activities by setting up displays and signage.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained accurate inventory records and organized stock displays.
  • Supported promotional activities by setting up merchandise and signage.
  • Handled 20 -30 customers per day

Education

Associate of Arts - Liberal Studies

Antigua State College
Golden Grove
06-2025

High School Diploma -

Christ The King High School
Old Parham Road
06-2023

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Professional telephone demeanor
  • Sales expertise
  • Recordkeeping strengths
  • Account management
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 2 staff members.

Affiliations

Member of Antigua Community Players

HOBBIES

Reading

Singing

Dancing

Listening to Music 

Timeline

Customer Service Representative

Government of Antigua & Barbuda Ministry of Education
06.2025 - 08.2025

Sales Assistant

Nordic Edge
11.2024 - 12.2024

Associate of Arts - Liberal Studies

Antigua State College

High School Diploma -

Christ The King High School
Maia Jarvis