Maisa Mansoor
St. John's,Antigua
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
self-employed
10.2012 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Office Administrator
Townhouse Mega Store
01.2019 - 03.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Education
Associate of Business Administration - Business Administration
Ashworth College
Atlanta12.2024
Skills
- Inventory Control
- Budgeting and Cost Control
- Business Leadership
- Database Maintenance
- Financial Data Analyzation
- Price Structuring
- Inventory Tracking and Management
- Sales Promotion
- Payroll Administration and Timekeeping
- Finance and Accounting Oversight
- Customer Service
- Visual Merchandising
Languages
English
Native language
Arabic
Proficient
C2
Timeline
Office Administrator
Townhouse Mega Store
01.2019 - 03.2022
Retail Store Manager
self-employed
10.2012 - Current
Associate of Business Administration - Business Administration
Ashworth College
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