Makisha Williams
Roseau
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and mastering data entry at the Government of Dominica. Excelled in customer service, ensuring client satisfaction and loyalty through effective communication and problem-solving skills. Skilled in Microsoft Outlook and maintaining meticulous records, significantly improving document retrieval processes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Government of Dominica
04.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Costumer Service Representative
Clear Habor
04.2012 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Business Administration And Management
Dominica State College
StockFarm07.2025
GED -
Cambridge University
USA06.2021
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
File Organization
Microsoft Outlook
Filing
Documentation and Recordkeeping
Reference
Pamela Felix
Vice Principal
Portsmouth
767 2954740
Timeline
Administrative Assistant
Government of Dominica
04.2019 - Current
Costumer Service Representative
Clear Habor
04.2012 - 03.2019
Associate of Science - Business Administration And Management
Dominica State College
GED -
Cambridge University
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