Mark Ian Carlisle
Jolly Harbour
Summary
A Seasoned Hospitaliy professional with over 15 years delivering the highest level of customer service, looking for a challenging role to develop in and use my well-rounded skill set and experience. A Results-driven Project Coordinator/Manager with recent experience in overseeing a large-scale project located on Jumby Bay Island. Proficient in budget management, team leadership and ensuring compliance with safety and building regulations, resulting in successful completion of this project. Competent in resource allocation and risk management, ensuring high-quality outcomes. Great multi-tasking, organizational, interpersonal and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Coordinator/Manager
Square One Construction Co.
01.2024 - Current
- Management of over 60 personnel on site to ensure that all project objectives are met. Responsible for communicating with the Resort, Home Owners, Designers, Jumby Bay Island Services maintenance and landscaping departments, Sub contractors, from Masons, Carpenters, Electricians, Plumbers to Painters. Procurement and management of materials and equipment. Producing reports, handling logistic, budgeting and scheduling as well as quality control for work being done.
Restaurant Manager
Big Banana Restaurant Airport
01.2023 - 01.2024
- Management of 25 staff to ensure the smooth running of the restaurant operations. Handled management of inventory, guest related issues, payroll, scheduling, training and development of policies.
Guest Relations Manager
The Other House, South Kensington, London, UK
London, UK
01.2022 - 01.2023
- Provided flawless, upscale and professional guest services experience. Dealing with guest requests and complaints and delivering the highest levels of customer service possible. Cross trained between Food and Beverage, Reservations, Accounts, Security, to Housekeeping.
Operations Manager
Triflexcursion Tour Company, Antigua
Antigua
01.2017 - 01.2021
- Responsible for guests safety and reservations allowing each tour to be carried out to the highest standard possible as well as managing the day to day operations of the business.
Accounts Manager
Finance and Development Co.
01.2013 - 01.2017
- Responsible for the managing and upkeep of customer accounts in the collections department. Ensuring customers remained within agreed credit and payment terms.
Property Manager
M Street Properties, Watford, UK
Watford, UK
01.2009 - 01.2013
- Responsible for the upkeep and management of over 10 rental properties under this company. Duties to include handling maintenance and upkeep of the properties as well as inquiries from existing and prospective tenants. Also handling communication with home owners and ensuring each property was maintained to the highest possible standard.
Receptionist
The Grove Hotel, Watford, England
Watford, England
01.2008 - 01.2009
- Ensured the smooth operation of the front office and front of house. Carried out training of new staff, making sure that the 5 star standard of service was upheld. Handling all request and inquiries from colleagues and guests alike. Cross trained across all departments.
Receptionist
Jumby Bay Resort, A Rosewood Hotel, Antigua, West Indies
Antigua, West Indies
01.2007 - 01.2008
- Partnered with concierge services and management to ensure the highest level of customer service to celebrity guests and other dignitaries. Assisted with producing billing documents and other financial activities to include payment plans. Managed inventory and reservations.
Trainee Manager
Jolly Beach Resort, Antigua, West Indies
Antigua, West Indies
01.2006 - 01.2007
- Shadowed managers in each department of the resort, from the Front of house, to Accounts, Housekeeping, Reservations, Water Sports, Security, Restaurants and Maintenance.
Education
Bachelors Degree - Business Management
Cardiff Metropolitan University
Skills
- Proficient in Microsoft office, Word, Excel and Power point
- Ability to lead a team, multi-task, work under pressure and efficiently meet deadlines
- Great interpersonal skills, team player and problem solver
- Client service orientated, excellent oral and written communication skills
- Detail orientated
- 5 star trained in hotel and hospitality
- Experience in scheduling, payroll and budgeting
- Not afraid to get hands dirty and do whatever is necessary to get the job done
Nationality
- Antiguan
- Canadian
- British
Hobbies and Interests
Active lifestyle to include Golf and the Gym., Mentoring youth and social work. (Basketball training camps, Antigua), passion for sustainability and protection of the environment., Keen interest in travel, hiking and health and fitness.
References
References available on request
Certification
- Mews Hospitaliy
- Opera Oracle
- First Aid
Timeline
Project Coordinator/Manager
Square One Construction Co.
01.2024 - Current
Restaurant Manager
Big Banana Restaurant Airport
01.2023 - 01.2024
Guest Relations Manager
The Other House, South Kensington, London, UK
01.2022 - 01.2023
Operations Manager
Triflexcursion Tour Company, Antigua
01.2017 - 01.2021
Accounts Manager
Finance and Development Co.
01.2013 - 01.2017
Property Manager
M Street Properties, Watford, UK
01.2009 - 01.2013
Receptionist
The Grove Hotel, Watford, England
01.2008 - 01.2009
Receptionist
Jumby Bay Resort, A Rosewood Hotel, Antigua, West Indies
01.2007 - 01.2008
Trainee Manager
Jolly Beach Resort, Antigua, West Indies
01.2006 - 01.2007
Bachelors Degree - Business Management
Cardiff Metropolitan University