MARSHA SHAKEMA SOLDIEW
ST. GEORGE'S
Summary
Experienced professional with a strong background in customer payments, accounts receivables, and customer service departments seeking a full-time position to leverage exceptional communication and leadership skills. With years of hands-on experience in these areas, well-equipped to handle challenges of compliance, managing customer payments, resolving account receivables issues, and delivering top-notch customer service. Eager to contribute expertise to a dynamic team and make a significant impact on the organization's success.
Overview
23
23
years of professional experience
Work History
Compliance Team Lead
General Management Infrastructure Services (Intertops)
05.2020 - Current
- Assisted with initiatives to develop compliance awareness across the organization.
- Supported professional development of junior personnel to strengthen departmental capabilities.
- Monitoring junior personnel in daily tasks and delegating duties by order of priority.
- Reduced non-compliance incidents by helping to design and implement an internal control framework tailored to organizational needs.
Supervisor Customer Payment
Dixie Operations
01.2005 - 07.2019
- Responsible for daily processing of customer payments
- Assistance with overseeing accounts receivables and daily reconciliations
- Ensuring Ad Hoc email from other departments are handled in a timely manner and all relevant details are provided
- Assisting with Bi-annual audit
- Managing Account balances to ensure funds are readily available
- Assisting with Scripts for uploading to reconciliation application
- Resolving Technical issues - System maintenance
- Handling Affiliate payments and queries
- Testing of new Payment Service Providers
- Analyze and investigate payments not met by our SLA
- Review discrepancies due to member bankroll verses database
- Ensure all deposits are settled with the Payment provider
- Review exchange difference in volatile currencies
Supervisor
Stanford Financial Ltd
01.2002 - 01.2005
- Accounts Receivables - Completing and overseeing daily regional report reconciliation
- Coordinator of frequent flyer program:
- Managing flyer points for redeem flights
- Handling queries
- Distribution of monthly Frequent Flyer statements
- Redemption of flights
- Training and mentoring of regional ticketing stations
- Auditing of regional ticketing stations
- Entering flight segments for data collection and reconciliation
- Collection and distribution of tickets to regional stations
Education
Bachelors Degree - Accounting And Finance
University of The West Indies - FIC
Five Islands10.2025
Diploma - Business Program
Antigua State College
01.1996
Secondary Certificate - General Proficiency
Princess Margaret Secondary
01.1994
Skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Microsoft Dynamic
Accomplishments
- Training of Romanian employees for Customer Payments
- Training and transition of Gibraltar team for reconciliation application
Personal Information
- Date of Birth: 10/08/77
- Marital Status: Single
System Skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Microsoft Dynamic
Timeline
Compliance Team Lead
General Management Infrastructure Services (Intertops)
05.2020 - Current
Supervisor Customer Payment
Dixie Operations
01.2005 - 07.2019
Supervisor
Stanford Financial Ltd
01.2002 - 01.2005
Diploma - Business Program
Antigua State College
Secondary Certificate - General Proficiency
Princess Margaret Secondary
Bachelors Degree - Accounting And Finance
University of The West Indies - FIC
Similar Profiles
Jamal NeddJamal Nedd
Senior Risk Analyst at IntertopsSenior Risk Analyst at Intertops
Jernique KingJernique King
Customer Service Representative at Global Management Infrastructure ServicesCustomer Service Representative at Global Management Infrastructure Services
Beverly R ThomasBeverly R Thomas
Customer Experience Specialist at Global Management Infrastructure ServicesCustomer Experience Specialist at Global Management Infrastructure Services