Michelle Gordon
Gambles Terrace,St John's Antigua
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue, with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
1
1
Microsoft Word Intermediate Certificate
1
1
Quickbooks
Work History
Sales Representative
Frank B Armstrong
05.2015 - 04.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Represntative
Island Provision
03.2003 - 12.2014
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Sales Representative
Benjies Business Centre
06.2001 - 02.2003
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed and implemented sales strategies to increase profits.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and Service Sales
- Product Merchandising and Distribution
Education
GCE O Levels Certificate - 5 Subjects
Sunnyside Tutorial School
Paynters EstateTimeline
Sales Representative
Frank B Armstrong
05.2015 - 04.2020
Sales Represntative
Island Provision
03.2003 - 12.2014
Sales Representative
Benjies Business Centre
06.2001 - 02.2003
GCE O Levels Certificate - 5 Subjects
Sunnyside Tutorial School
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