Miss Leidy Urena
Summary
Highly experienced translator and customer service representative with proven track record of delivering precise interpretations and translations between English and Spanish. Known for my in-depth understanding of cultural nuances to effectively bridge communication. Dedicated to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am committed to providing quality service and results, while managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Translator & Customer Service Representative
Stanford International Bank-In Liquidation
04.2014 - Current
- Translation of calls, emails and documents from English to Spanish and vice versa.
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Accomplished multiple tasks within established timeframes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Marketing Assistant Intern
Antigua Ministry Of Tourism - Internship
05.2012 - 08.2012
- Contributed to content creation for company blog, newsletter, and other marketing channels to improve SEO rankings and boost audience engagement.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Provided excellent customer service by promptly responding to inquiries through phone calls, emails, or social media platforms.
- Participated in brainstorming sessions to generate creative ideas for new product launches or promotional campaigns.
- Assisted in market research efforts for product development and customer segmentation analyses.
Education
Associate Degree in Hospitality Management -
Antigua And Barbuda Hospitality Training Institute
Dutchman’s Bay, Coolidge, Antigua09.2012
High School DIPLOMA -
Seventh-Day Adventist Secondary School
St John's, Antigua And Barbuda07.2009
Skills
- Fluent Bilingualism
- Verbal and written communication
- Cultural understanding
- Document Translation
- Both Client Services and Customer Engagement
- Critical Thinking
- Possess both intrapersonal and interpersonal abilities
- Organization skills
- Attention to Detail
- Microsoft Office
Bilingual
Spanish and English
Personal Information
- Date of Birth: 02/16/91
- Nationality: Antiguan
References
- Omari Osbourne, Office Manager, Stanford International Bank (in liquidation), +1-268-783-6230
- Beverly Jacobs, Customer Representative Manager, Stanford International Bank (in liquidation), +1-268-725-7531
Hobbies and Interests
- Travel and explore new cultures
- Fitness or wellness activities
- Cooking or foodie interests
- Blogging
I enjoyed travelling to London and Spain experiencing the food and the way of life there, seeing how other people around the world thrive in different environments. Love spending time with family and friends, going to the movies and to the beach because island life is the best life.
Timeline
Translator & Customer Service Representative
Stanford International Bank-In Liquidation
04.2014 - Current
Marketing Assistant Intern
Antigua Ministry Of Tourism - Internship
05.2012 - 08.2012
Associate Degree in Hospitality Management -
Antigua And Barbuda Hospitality Training Institute
High School DIPLOMA -
Seventh-Day Adventist Secondary School
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