Myasia Hinds
St. John's,Antigua & Barbuda
Summary
Dynamic professional with a strong background in retail and hospitality, dedicated to elevating customer satisfaction through personalized service and effective problem resolution. Proven ability to collaborate with teams and streamline operations, contributing to sales growth and a positive shopping experience. Eager to leverage skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rivers By Quintessence
2025.05 - Current
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Built relationships with customers, fostering loyalty and encouraging repeat business.
- Processed refunds and exchanges promptly to maintain customer satisfaction and store standards.
- Engaged in continuous learning about product features and benefits, enhancing ability to serve customers effectively.
- Maintained knowledge of current sales promotions and inventory, ensuring accurate information delivery.
- Monitored stock levels and communicated replenishment needs to management for timely restocking.
- Provided feedback on customer preferences and trends to assist in inventory planning decisions.
- Contributed to visual merchandising efforts, increasing product visibility and customer engagement.
- Independently managed opening and closing operations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Barista
Quintessence Variety Plus
2025.05 - Current
- Prepared high-quality espresso beverages and specialty drinks to customer specifications.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Greeted customers warmly and addressed their needs promptly, fostering a welcoming atmosphere.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Handled customer complaints professionally, resolving issues promptly to enhance satisfaction and build loyalty.
- Listened to customer requests and crafted personalized beverages, contributing to increased sales.
- Operated commercial coffee equipment, ensuring optimal performance and cleanliness.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained inventory levels and restocked supplies to ensure smooth operations.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Facilitated efficient service by organizing customers in line and reducing wait times. with quick, efficient service.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Directed daily operations during shifts in the absence of senior management.
Bottle Server
Private Employees
2023.05 - 2025.05
- Delivered exceptional customer service by promptly serving beverages and addressing guest needs.
- Coordinated with team members to streamline workflow during peak hours, ensuring timely service.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Maintained professionalism and composure during high-pressure situations, contributing to a positive guest experience.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Developed creative presentation techniques for bottle displays, increasing visual appeal and engagement for patrons.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
Retail Worker
The Source Clothing Co
2023.12 - 2024.12
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Greeted customers, located merchandise, and suggested suitable options to enhance shopping experience.
- Resolved customer inquiries and complaints, contributing to high satisfaction rates.
- Collaborated with team members to achieve daily sales targets and operational goals.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Ensured correct pricing by checking items prior to scanning, scanned items, and applied discounts to efficiently process customer transactions.
- Placed new merchandise on shelves and arranged items in a visually appealing manner, clearly labeling items, and arranging according to size or color.
Babysitter
- Ensured a safe and nurturing environment through vigilant supervision and adherence to safety protocols.
- Coordinated schedules for meal times, nap routines, and play sessions to enhance child development.
- Facilitated playtime activities to promote physical activity and teamwork among children., worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Ensured cleanliness and organization of environment to support children's well-being.
- Adapted quickly to changing circumstances, providing stability during unexpected events or family situations.
Education
Associate Degree - Sociology
Antigua State College
St. John's, Antigua & Barbuda2026-07
Customer Service Training
Ms. Mills2025-04
High School Diploma -
Seventh-Day Adventist Secondary School,
2024-06
Primary School Diploma -
Seventh-Day Adventist Primary School
2019-06
Skills
- Customer Service
- Inventory management
- Time management
- Attention to detail
- Teamwork & Collaboration
- Excellent People Skills
- Excellent People Skills
References
- Latoya Reynolds | Principal of Harrison Center | 268-781- 2332 | latoya.reynolds@abcas.edu.ag
- Geneva Bent | Lecturer Antigua State College | 268-781-7882 Genevabent@yahoo.com
Timeline
Sales Associate
Rivers By Quintessence
2025.05 - Current
Barista
Quintessence Variety Plus
2025.05 - Current
Retail Worker
The Source Clothing Co
2023.12 - 2024.12
Bottle Server
Private Employees
2023.05 - 2025.05
Babysitter
Associate Degree - Sociology
Antigua State College
Customer Service Training
High School Diploma -
Seventh-Day Adventist Secondary School,
Primary School Diploma -
Seventh-Day Adventist Primary School