Nissia Thomas
Summary
Proactive Loans Administrative Secretary with extensive experience in clerical support, customer service, and document management. Adept at maintaining organized filing systems, handling confidential information, and supporting executive decision-making. Bringing strong attention to detail and a commitment to enhancing office efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loans Administrative Secretary - Loans Department
National Cooperative Credit Union
2024.08 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Administrative Secretary - CEO's Office
National Cooperative Credit Union
2024.04 - 2024.08
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Planned Credit Committee Meetings
- Coordinated Incoming and Outgoing Mail System
- Circulated Loan Applications approved or denied by the Credit Committee to the various branches with synopsis attached
- Operated the main incoming line of the NCCU Ltd by responding to member's queries
Verification Clerk - Member Services Department
National Cooperative Credit Union
2024.03 - 2024.04
- Demonstrated exceptional attention to detail when reviewing identification documents, preventing potential fraud or misinformation from entering company records.
- Collaborated with team members to effectively resolve discrepancies in records, ensuring timelines were met consistently.
- Reduced errors in account setups with thorough verification of client information, ensuring accurate account creation.
- Verified teller transactions for errors and discrepancies
Scan & Filling Clerk - Member Services Department
National Cooperative Credit Union
2023.10 - 2024.03
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Maintained a meticulously organized filing system, ensuring accurate recordkeeping and ease of access.
- Provided prompt assistance to coworkers seeking specific records, fostering a supportive work atmosphere.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Increased overall productivity by consistently completing filing tasks ahead of schedule.
- scanning and imaging projects to support accurate file back-up.
Teller - Member Services Department
National Cooperative Credit Union
2021.06 - 2023.10
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
Administrative Assistant And Secretarial Duties
Business Training Center
Independence Street, Roseau, Dominica 06.2024
Customer Service Skills Course
University of The West Indies
UWI Open Campus Dominica09.2022
Associate of Applied Science - Secretarial Studies And Office Administration
Dominica State College
Stockfarm, Dominica 10.2020
High School Diploma -
Goodwill Secondary School
Goodwill Road 07.2017
Skills
- Document Preparation
- Verbal Communication
- File Management
- Scheduling and calendar management
- Meeting Coordination
- Mail Management
- Multitasking and Time Management
- Teamwork and Collaboration
- Customer Service
- Typing
- Teller Duties
Certification
- Caribbean Credit Union Development Education [CaribeDe] May 3, 2024 - Castries, Saint Lucia
Timeline
Loans Administrative Secretary - Loans Department
National Cooperative Credit Union
2024.08 - Current
Administrative Secretary - CEO's Office
National Cooperative Credit Union
2024.04 - 2024.08
Verification Clerk - Member Services Department
National Cooperative Credit Union
2024.03 - 2024.04
Scan & Filling Clerk - Member Services Department
National Cooperative Credit Union
2023.10 - 2024.03
Teller - Member Services Department
National Cooperative Credit Union
2021.06 - 2023.10
Administrative Assistant And Secretarial Duties
Business Training Center
Customer Service Skills Course
University of The West Indies
Associate of Applied Science - Secretarial Studies And Office Administration
Dominica State College
High School Diploma -
Goodwill Secondary School
- Caribbean Credit Union Development Education [CaribeDe] May 3, 2024 - Castries, Saint Lucia
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