ONISHA MASSIAH
St.John's,Antigua And Barbuda
Summary
Enthusiastic recent graduate with proven communication, organizational and customer oriented skills. Eager to maintain a full-time position, grow customer loyalty and maintain the highest level of customer satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Business Development Associate / Intern
AEXELE.
Shanghai
09.2021 - 04.2022
- Identified and contacted prospective customers as well as lucrative partnerships that have similar goals
- Led the optimization of company BD operations that enhanced department efficiency.
- Planned marketing initiatives and assisted with client proposals.
- Supervised a team of three in daily operations of the department.
Customer Service Representative
NCO Financial Services
Antigua
09.2016 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Radio Production Intern
Observer Media Group St
Antigua
06.2016 - 08.2016
- Carried out day-to-day duties accurately and efficiently.
- Managed record-keeping, appointment scheduling of guests and other clerical duties.
- Supported hosts with administrative assistance such as coordinating paperwork, research, audio file editing and responding to basic inquiries.
Intern
Courts Furnishings St. John's
Antigua
07.2015 - 08.2015
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Collaborated with team members to support the sales, credit and commercial team with administrative assistance and executing business strategies .
Education
Bachelor of Economics - International Trade and Economics
Shanghai University of International Business And Economics
09.2018 - 05.2022
Business Studies -
Antigua State College St
09.2014 - 06.2016
High School Diploma -
Christ The King High School
Antigua And Barbuda 09.2009 - 06.2014
Skills
Microsoft Suite
undefinedCommunity Service
Nordic China Startup Forum
Marketing Manager
- Design Marketing Material
- Social Media Management
- Story Telling,Content and Outreach
Timeline
Business Development Associate / Intern
AEXELE.
09.2021 - 04.2022
Bachelor of Economics - International Trade and Economics
Shanghai University of International Business And Economics
09.2018 - 05.2022
Customer Service Representative
NCO Financial Services
09.2016 - 11.2016
Radio Production Intern
Observer Media Group St
06.2016 - 08.2016
Intern
Courts Furnishings St. John's
07.2015 - 08.2015
Business Studies -
Antigua State College St
09.2014 - 06.2016
High School Diploma -
Christ The King High School
09.2009 - 06.2014
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