Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adia Robin

St. John’s, Antigua

Summary

As an experienced professional with over eight years in the workforce, I am seeking new opportunities to advance my career in the private sector. I have a proven track record of enhancing office efficiency and customer satisfaction at the Ministry of Finance (GPO), utilizing exceptional organizational and data entry skills. My expertise in managing sensitive information and streamlining administrative processes has significantly improved operational outcomes. Additionally, I have demonstrated the ability to train peers and maintain meticulous records, resulting in a notable reduction in data entry errors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clerk

Ministry of Finance (GPO)
St. John's, Antigua
08.2023 - Current

In my role, I am responsible for processing mail, which includes sorting, filing, and documenting for records. Additionally, I handle various clerical duties such as processing payments and answering phone calls.

  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Poll Clerk

Antigua and Barbuda Electoral Commission
Antigua
03.2018 - 01.2023
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Addressed voter questions and concerns.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Attended appropriate training sessions and information briefings.
  • Maintained ballot secrecy and confidentiality.
  • Reported progress and concerns to Duty Returning Officer and Presiding Officer.
  • Balanced multiple responsibilities simultaneously, including answering voter questions, checking IDs, and distributing ballots efficiently.
  • Collaborated with fellow poll clerks to resolve issues quickly and effectively, promoting a smooth voting experience.
  • Set up polling stations according to specific guidelines while ensuring accessibility for all voters.
  • Upheld strict adherence to election laws and regulations, guaranteeing fair and valid outcomes.
  • Maintained a well-organized polling station, contributing to an efficient and orderly voting environment.
  • Assisted voters with special needs, ensuring equal access to the democratic process for all eligible individuals.
  • Conducted thorough equipment checks before opening polls, ensuring reliable performance throughout the day.
  • Handled sensitive voter information with care and confidentiality, maintaining trust in the electoral system.

Secretary

Ministry of Education
St. John's, Antigua
09.2018 - 07.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Preparing Job letters and Employment Contracts
  • Scheduled appointments and conducted follow-up calls to clients.

Office Assistant

Ministry of Labour
St. John's, Antigua
01.2017 - 08.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Education

Advanced Levels Diploma - Tourism

Antigua State College
St. John's, Antigua
07.2017

High School Diploma , CXC Passes -

Princess Margaret Secondary School
St. John's, Antigua
12.2015

Skills

  • Organization skills
  • Time Management
  • Data Entry
  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database Management
  • Schedule and calendar management

Certification

  • First Aid - Red Cross (Antigua)
  • Secriteriat Training - Summers Institute Workshop ( Antigua)
  • OHCHR Treaty Body Capacity
  • Building Programe Training on Human Rights (Antigua)

Timeline

Clerk

Ministry of Finance (GPO)
08.2023 - Current

Secretary

Ministry of Education
09.2018 - 07.2022

Poll Clerk

Antigua and Barbuda Electoral Commission
03.2018 - 01.2023

Office Assistant

Ministry of Labour
01.2017 - 08.2018

Advanced Levels Diploma - Tourism

Antigua State College

High School Diploma , CXC Passes -

Princess Margaret Secondary School
Adia Robin