Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Paulette Edwards

Potters Villae, St. John's,Antigua

Summary

Dynamic and compassionate Human Resources professional with extensive experience in the hospitality and tourism industry, recognized for fostering strong employee relations, resolving conflicts effectively, and aligning HR strategy with exceptional guest service standards. Adept at building trust and collaboration across management and staff levels to strengthen engagement, retention, and performance. Proven ability to interpret and apply labor legislation, manage collective bargaining processes, and support leadership teams in sustaining a productive, people-first workplace culture consistent with Royalton’s luxury service philosophy and Caribbean hospitality excellence.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Personnel Officer / Guest Services Representative

Jolly Beach Resort & Spa
01.2000 - 11.2008
  • Oversaw HR administration for 300+ employees, including onboarding, payroll, and grievance management.
  • Advised management on HR policy enforcement and labor relations compliance.
  • Conducted staff training on Collective Bargaining Agreement interpretation and employee rights.
  • Promoted a positive workplace culture that reflected the resort’s service standards.

Supervisor / Receptionist

Edmond Mansoor & Associates / Bayside Pharmacy
04.1999 - 03.2000
  • Provided administrative support, customer service, and front-office management in high-service environments.

Concierge

Jumby Bay Resort
11.1998 - 04.1999
  • Provided administrative support, customer service, and front-office management in high-service environments.

Receptionist

Edmond Mansoor & Associates Medical Clinic
07.1995 - 09.1998
  • Provided administrative support, customer service, and front-office management in high-service environments.

Office Administrator / HR Advisor

Mill Academy Ltd.
09.2024 - Current
  • Oversee all HR and administrative functions, including recruitment, payroll, and employee relations.
  • Advise the Principal on HR strategy, employment law, and workforce compliance.
  • Lead staff conflict resolution and ensure alignment with organizational values and labor standards.
  • Support the development of HR policies and documentation to improve consistency and transparency.
  • Coordinate employee well-being initiatives and engagement programs that boost morale and retention.

Human Resources Officer

Hodges Bay Resort & Spa
10.2018 - 01.2020
  • Managed full-cycle HR functions within a luxury resort environment, focusing on employee relations and compliance.
  • Partnered with department heads to address workplace issues, resolve disputes, and support performance management.
  • Streamlined recruiting and onboarding to ensure alignment with resort service standards.
  • Administered disciplinary procedures and coached managers on fair and effective enforcement.
  • Maintained employee confidentiality while ensuring compliance with labor laws and corporate policies.
  • Enhanced internal communication and recognition programs to foster staff satisfaction.

HR Officer / Administrator

Moravian Church Antigua Conference
03.2016 - 02.2018
  • Directed HR operations for both administrative offices and the Golden Age Home outreach program.
  • Administered payroll, benefits, and staff records while ensuring adherence to labor regulations.
  • Planned and coordinated workshops, conferences, and training initiatives for clergy and staff.
  • Supported leadership in resolving workplace challenges and maintaining positive employee relations.

HR Officer / Administrator

Hill & Hill
11.2013 - 12.2015
  • Provided HR and administrative support including payroll management, recruitment, and policy implementation.
  • Developed employee documentation systems improving efficiency and accuracy.
  • Monitored staff performance and advised management on professional development and retention strategies.

Human Resources Manager

Antigua & Barbuda Airport Authority (ABAA)
11.2008 - 04.2013
  • Directed HR strategy during the Authority’s transition from government department to statutory body.
  • Authored the first Employee Handbook and supported executive leadership with organizational restructuring.
  • Negotiated with unions and guided collective bargaining discussions to reach equitable agreements.
  • Delivered training for managers on employment law, employee relations, and the Collective Bargaining Agreement.
  • Managed payroll, benefits, and compliance for a large multi-site workforce.
  • Led employee recognition and appreciation events improving engagement across departments.

Education

B.Sc. - Management Studies (Tourism & Hospitality Management)

University of The West Indies
(online)

Certificate - Human Resources Studies

Cornell University – School of Industrial Relations
(online)

College Diploma - Business Studies

Antigua State College

High School Certificate - Business

Antigua Girls’ High School

Skills

  • Hospitality Human Resources Management
  • Labor Relations & Collective Bargaining
  • Conflict Resolution & Mediation
  • Performance & Talent Management
  • Recruitment, Onboarding & Retention
  • Compensation & Benefits Administration
  • Employee Engagement & Motivation
  • HR Policy & Compliance
  • Payroll Administration
  • Training & Development
  • Interpersonal skills
  • Team building
  • Effective communication
  • Organizational skills
  • Excellent communication
  • Problem-solving abilities
  • Willingness to learn

Accomplishments

  • Successfully transitioned the Antigua & Barbuda Airport Authority to a statutory organization.
  • Designed and implemented the Authority’s first Employee Handbook.
  • Played a key role in union negotiations and collective bargaining at multiple organizations.
  • Delivered training programs on labor relations, employee policy, and performance management.
  • Planned and executed numerous staff appreciation events promoting engagement and loyalty.

Affiliations

  • Annual HR Conference (2009)
  • Developing and Using Emotional Intelligence (2009)
  • The Impact and Power of Facilitation (2009)

Certification

  • Antigua & Barbuda Employers’ Federation
  • Labour Relations – Phase I (2002)
  • Labour Relations – Phase II (2005)

References

Professional References Available upon request

Timeline

Office Administrator / HR Advisor

Mill Academy Ltd.
09.2024 - Current

Human Resources Officer

Hodges Bay Resort & Spa
10.2018 - 01.2020

HR Officer / Administrator

Moravian Church Antigua Conference
03.2016 - 02.2018

HR Officer / Administrator

Hill & Hill
11.2013 - 12.2015

Human Resources Manager

Antigua & Barbuda Airport Authority (ABAA)
11.2008 - 04.2013

Personnel Officer / Guest Services Representative

Jolly Beach Resort & Spa
01.2000 - 11.2008

Supervisor / Receptionist

Edmond Mansoor & Associates / Bayside Pharmacy
04.1999 - 03.2000

Concierge

Jumby Bay Resort
11.1998 - 04.1999

Receptionist

Edmond Mansoor & Associates Medical Clinic
07.1995 - 09.1998

College Diploma - Business Studies

Antigua State College

High School Certificate - Business

Antigua Girls’ High School

B.Sc. - Management Studies (Tourism & Hospitality Management)

University of The West Indies

Certificate - Human Resources Studies

Cornell University – School of Industrial Relations

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