Pierre Christian
St. John's,Antigua And Barbuda
Summary
I am Christian by profession i am also married with one child. I love to work hard, I love to read, and i enjoy learning new things once it doesn't go against my religious beliefs. Overall I would love to finish school and become and asset to your institution.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Courier and Archiving
(RBC)Royal Bank Of Canada/Antigua Commercial Bank
St. John's, Antigua
03.2016 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Jennings Secondary School
Jennings Village Skills
- Paperwork Processing
- Data Collection
- Consultative Sales
- Call Management
- Product Knowledge
- Data Entry
- Filing
Timeline
Customer Service Representative/Courier and Archiving
(RBC)Royal Bank Of Canada/Antigua Commercial Bank
03.2016 - Current
Jennings Secondary School
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