Rachel Osborne
Mount Joy, St. Peter's,Antigua
Summary
Experienced Administrative Assistant with a proven track record of success in fast-paced office environments. Dedicated and diligent team player, adept at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision. Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
07.2022 - Current
- Monitor Student Scholarships: Oversee the administration and tracking of student scholarships
- Ensure accurate records, handle inquiries, and assist in the scholarship application and award process
- Communicate with students and scholarship committees to manage and resolve any issues.
- Schedule and Plan Events: Coordinate and manage the scheduling and planning of university events, including meetings, conferences, seminars, and special occasions
- Handle logistics, prepare event materials, manage guest lists, and ensure all details are executed flawlessly.
- Oversee University Accommodation Properties: Manage and oversee university accommodation properties
- Coordinate maintenance, address resident concerns, and ensure that the properties are well-maintained and meet the university's standards.
- Monitor Expenditure on Company Cards: Track and review expenditures on company credit cards
- Ensure expenses are properly documented, adhere to university policies, and reconcile statements with financial records.
- Administrative Support: Provide high-level administrative support to university executives
- Manage calendars, schedule appointments, prepare correspondence, and handle confidential information with discretion.
- Meeting Coordination: Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items
- Facilitate communication between departments and ensure meetings run smoothly.
- Data Management: Maintain accurate and up-to-date records and databases related to scholarships, events, accommodation properties, and expenditures
- Generate reports and provide data analysis to support decision-making processes.
- Policy and Procedure Compliance: Ensure compliance with university policies and procedures in all administrative tasks
- Assist in developing and implementing policies to enhance efficiency and effectiveness.
- Communication and Coordination: Serve as a liaison between university executives, faculty, staff, students, and external stakeholders
- Facilitate effective communication and coordination to support university initiatives and goals.
- Project Management: Assist in managing special projects and initiatives as assigned by university executives
- Coordinate project activities, track progress, and ensure timely completion of deliverables.
- Customer Service: Provide exceptional customer service to students, faculty, staff, and visitors
- Address inquiries and concerns promptly and professionally, ensuring a positive experience for all stakeholders.
Administrative Assistant
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
04.2016 - 07.2022
- Information Processing and Dissemination: Efficiently handle the processing and distribution of information to support various university committees, faculty, and staff
- Prepare and manage correspondence, reports, and documents, ensuring timely and accurate communication.
- Office Equipment Maintenance: Regularly monitor and maintain office equipment to ensure optimal functionality
- Identify and communicate any technical needs or issues for timely resolution, coordinating with IT and maintenance departments as required.
- Event and Project Assistance: Provide comprehensive support in planning and executing university events and departmental projects
- Coordinate logistics, prepare materials, manage timelines, and handle administrative details to ensure successful outcomes.
- Administrative Support: Perform general administrative duties such as scheduling appointments, managing calendars, organizing meetings, and maintaining office supplies
- Provide exceptional customer service to students, faculty, and staff.
- Policy and Procedure Adherence: Ensure compliance with university policies and procedures
- Assist in developing and implementing departmental policies to enhance operational efficiency.
- Communication and Coordination: Serve as a liaison between departments, faculty, staff, and external stakeholders
- Facilitate effective communication and coordination to support departmental and university-wide initiatives.
Customer Service Representative
NCO FINANCIALS
07.2014 - 11.2016
- Inbound and Outbound Calls: Handle a high volume of inbound and outbound calls, providing excellent customer service and support
- Address customer inquiries, resolve issues, and offer information on products and services.
- Issue Resolution: Efficiently troubleshoot and resolve customer complaints and concerns
- Identify problems, provide solutions, and escalate issues to higher-level support when necessary.
- Database Management: Accurately enter and update customer information in the call center database
- Maintain detailed records of interactions, transactions, and follow-up actions.
- Product Knowledge: Maintain in-depth knowledge of company products, services, and policies to provide accurate information and recommendations to customers.
- Customer Interaction: Engage with customers in a professional and courteous manner
- Use active listening skills to understand their needs and provide appropriate solutions.
- Performance Metrics: Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores
- Participate in ongoing training and development to improve skills and knowledge.
- Team Collaboration: Work collaboratively with team members and other departments to ensure a unified approach to customer service
- Share best practices and support colleagues as needed.
- Compliance: Adhere to company policies and procedures, including data protection and confidentiality standards
- Ensure compliance with regulatory requirements and industry standards.
Data Entry and Quality Control Clerk (Temporary)
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
10.2015 - 03.2016
- Data Entry and Payroll Processing: Accurately input and manage data related to all independent contractors supporting academic programs, including adjunct faculty, medical scholars, examination proctors, and real and standardized patients
- Ensure timely and accurate payroll processing for these contractors.
- Administrative Support: Provide basic administrative support for various Administrative Support Services initiatives
- Assist with tasks such as document preparation, scheduling, and handling correspondence to support the efficient operation of the department.
- Standard Operating Procedures: Assist in the development and refinement of standard operating procedures for payroll processing
- Ensure that procedures are documented clearly and updated regularly to reflect changes in policies or practices.
- Record Management: Maintain organized and secure records related to payroll and contractor data
- Ensure compliance with university policies and data protection regulations.
- Communication: Coordinate with department heads and contractors to resolve issues related to data entry and payroll
- Provide clear and timely communication regarding any discrepancies or updates needed.
- Process Improvement: Identify opportunities for process improvements related to data entry and payroll processing
- Recommend and implement changes to enhance efficiency and accuracy.
Education
Early Childhood Education -
Ashworth College
12.2024
Coursera Courses
06.2019
High School Diploma -
Clare Hall Secondary School
12.2013
Caribbean Examination Council
06.2013
Skills
- Keyboard and Typing
- Systems control and quality assurance
- Nonprofit management & event planning
- Customer Service / Hospitality
- Verbal and Written Communication
- Office Management
- Schedule & calendar planning
- Information confidentiality
- Expense Reporting
- Calendar Management
- Interpersonal Communication
- Professional and mature
- Meeting planning
- Advanced MS Office Suite
- Invoice Processing
Timeline
Executive Assistant
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
07.2022 - Current
Administrative Assistant
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
04.2016 - 07.2022
Data Entry and Quality Control Clerk (Temporary)
AMERICAN UNIVERSITY OF ANTIGUA – COLLEGE OF MEDICINE
10.2015 - 03.2016
Customer Service Representative
NCO FINANCIALS
07.2014 - 11.2016
Early Childhood Education -
Ashworth College
Coursera Courses
High School Diploma -
Clare Hall Secondary School
Caribbean Examination Council
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