Rajwantee Negu
Grand River, Southeast
Summary
Dedicated hospitality professional with extensive experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in following safety protocols while managing reservations and ensuring seamless service across all venues. Strong work ethics.
Overview
16
16
years of professional experience
Work History
Junior Butler
MSC Cruiseline
07.2024 - Current
- Ensured all hospitality services adhered to established safety protocols and procedures.
- Maintained clean and safe environments across housekeeping, restaurant, bar, and VIP lounge services.
- Facilitated guest satisfaction through effective management of bookings and reservations for excursions, restaurants, and all onboard and shoreside activities.
- Handled reservations for guests accompanied by underage children or teenagers, following assigned clubs by their age (baby club 0-3, mini-club 3-12, teens club 12-18).
Officer Staff Steward
MSC Cruiseline
05.2017 - 05.2024
- Ensured compliance with safety protocols to maintain clean, safe environment for guests.
- Cleaned and organized guest rooms to enhance guest experience and satisfaction.
- Communicated effectively with guests to ensure their satisfaction and promptly address any concerns.
- Collaborated with team members to prioritize tasks, ensuring timely completion of responsibilities.
Room Attendant
Anelia Hotel Mauritius
10.2015 - 04.2017
- Collaborated with team members to achieve timely turnover of multiple rooms daily, enhancing guest readiness.
- Executed thorough cleaning and sanitization procedures with precision, ensuring guest safety and satisfaction.
- Provided excellent customer service by addressing guest needs and ensuring satisfaction.
- Maintained high standards of cleanliness in guest rooms, contributing to positive guest experiences.
Room Attendant
Maradiva Villas Resort and Spa
03.2015 - 09.2015
- Cleaned and organized guest rooms to maintain high standards of guest satisfaction.
- Restocked amenities and linens to enhance guest experience.
- Maintained cleanliness and presentation of rooms with exceptional attention to detail.
Room Attendant
Anahita Golf and Spa Resort Mauritius
09.2010 - 02.2012
- Executed cleaning and maintenance of guest rooms, ensuring adherence to hotel standards for guest satisfaction.
- Coordinated with team members and supervisors to facilitate seamless operations and enhance guest experiences.
- Oversaw maintenance of presidential suites, upholding high standards for luxury accommodations.
Room Attendant
Four Seasons Resort Mauritius at Anahita
11.2009 - 06.2010
- Provide exceptional customer service, addressing guest needs and exceeding expectations.
- Flexible and adaptable to changing work environments and schedules.
- Ability to work efficiently both independently and as a team.
- Tasked with the responsibility of maintaining presidential suites.
Education
Certified By Cambridge University UK -
New Educational College
05-2008
Grand River SE Government School
Maurituis05-2000
Skills
- Time management
- Effective communication
- Attention to detail
- Computer literacy
- Flexibility and adaptability
Languages
English
Proficient (C2)
C2
French
Native
Native
Timeline
Junior Butler
MSC Cruiseline
07.2024 - Current
Officer Staff Steward
MSC Cruiseline
05.2017 - 05.2024
Room Attendant
Anelia Hotel Mauritius
10.2015 - 04.2017
Room Attendant
Maradiva Villas Resort and Spa
03.2015 - 09.2015
Room Attendant
Anahita Golf and Spa Resort Mauritius
09.2010 - 02.2012
Room Attendant
Four Seasons Resort Mauritius at Anahita
11.2009 - 06.2010
Certified By Cambridge University UK -
New Educational College
Grand River SE Government School