Rawle Punter
St John's
Summary
Hardworking Warden experienced in fully enforcing state hunting and fishing laws. Trained to survey spaces by ground, air and water to monitor activities and detect violations. Fair and equitable in enforcing legal requirements.
Overview
15
15
years of professional experience
Work History
Fisheries Officer
Fisheries Division
03.2018 - Current
- Ensured sustainable fishing practices through implementing and enforcing regulations and guidelines set forth by the governing bodies.
- Conducted risk assessments to inform decision-making processes regarding potential impacts of proposed projects on fishery resources or habitats.
- Developed strong partnerships with local communities to incentivize compliance with fishing regulations, fostering stewardship values within the industry.
- Streamlined data collection methods for efficient reporting of fish catch statistics, trends, and relevant information for policy decisions.
- Assisted in the development of fisheries policies by providing expert advice based on field observations and research data analysis.
- Collaborated with law enforcement or security agencies to respond to incidents.
- Enhanced fisheries enforcement by collaborating with local, regional, and federal agencies for effective information sharing.
Fisheries Assistant 4
Barbuda Council
12.2012 - 03.2018
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Law Enforcement by checking and ensuring all regulations and laws are followed by the stakeholders of the industry.
- Issuing license and permits
Customer Service Rep.
Antigua Barbuda Montserrat Air
02.2011 - 08.2012
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
Customer Service Rep.
Caribbean Airport Services
10.2009 - 02.2011
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Customer Service Rep.
Port Services LTD.
10.2008 - 10.2009
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
Education
Some College (No Degree) - Fresh Water Fishery Development
Fresh Water Fishery Research Complex
Wu Hu Peoples Republic Of ChinaNo Degree - Business Data Collection And Processing
Harbin University Of Commerce
Harbin Peoples Republic Of China09.2017
High School Diploma -
Sir Mc Chesney George Secondary
Codrington, Barbuda06.2009
Skills
- Law Enforcement
- Area patrolling
- Fisheries Legislation
- Scuba Diving
- Fishing Gear Technology
- Friendly, Positive Attitude
- Conflict Resolution
- Teamwork and Collaboration
- Reliable and Responsible
- Adaptable and Flexible
Accomplishments
- Customer Service
- Obtained Customer Service Certificate through EGS/ MetroPCS Training
- Work with company systems such as live support and diligently complete all assignments as needed
- Researched, calmed and rapidly resolved clients conflicts to prevent loss of key accounts
- Consistently generated additional revenue through upselling techniques
- Greeted customers and handled cash and debit/ credit card transactions
- Assisted customers over the phone regarding operations, products, promotions and orders
- Proficient in Microsoft Office and Office related programs
- Certified Diver
- Acquired Certification as open water diver from Professional Association Diver Institute (PADI)
- Acquired Certification as Advanced Open Water Diver from PADI
- Business Certificate
- Obtained certificate from Harbin University of Commerce on Business Data Analysis
- Management Certificate
- Obtained certificate from Freshwater Fishery Research Center of Chinese Academy of Fishery Science
- Disaster Risk Management Certificate
- Obtained certificate for Disaster Risk Reduction and Disaster Management from the National Office of Disaster Services
Career Overview
An enthusiastic and motivated leader who is looking forward to this excellent opportunity of working with you.
Timeline
Fisheries Officer
Fisheries Division
03.2018 - Current
Fisheries Assistant 4
Barbuda Council
12.2012 - 03.2018
Customer Service Rep.
Antigua Barbuda Montserrat Air
02.2011 - 08.2012
Customer Service Rep.
Caribbean Airport Services
10.2009 - 02.2011
Customer Service Rep.
Port Services LTD.
10.2008 - 10.2009
Some College (No Degree) - Fresh Water Fishery Development
Fresh Water Fishery Research Complex
No Degree - Business Data Collection And Processing
Harbin University Of Commerce
High School Diploma -
Sir Mc Chesney George Secondary
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