Hiking
Renée Clifford
Roseau
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Council Clerk
Mahaut Village Council
02.2018 - 07.2024
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Proven ability to learn quickly and adapt to new situations
- Demonstrated leadership skills in managing projects from concept to completion
- Managed time efficiently to complete all tasks within deadlines
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Maintained up-to-date employee records to assist in human resources planning.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Assisted in budget preparation to ensure financial efficiency within department.
- Handled daily scheduling tasks and provided administrative support for entire department
- Answered multi-line phone system and enthusiastically greeted callers
- Maintained daily report documents, memos, and invoices
- Offered technical support and troubleshot issues to enhance office productivity
- Created and updated records and files to maintain document compliance
- Entered data into the system and updated customer contacts with information to keep records current
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
Disbursing Officer
World food program, UNICEF and World Bank
06.2019 - 02.2021
- Developed tailored financial reports that provided valuable insights into organizational spending patterns, informing budgetary decisions.
- Streamlined communication with stakeholders, ensuring transparency in all disbursal-related matters.
- Ensured timely disbursements, adhering to strict deadlines and compliance requirements.
- Mentored junior staff members, providing guidance on disbursing best practices and regulatory requirements.
- Completed highly accurate, high-volume money disbursements
- Built and established relationships with clientele to improve future business opportunities
- Devised and implemented controls and procedures to promote financial accuracy
- Processed payments to recipients
- Greeted recipients and responded to requests for information
- Managed cash payments.
Social Mobilizer
Government of Dominica-(housing recovery project unit)
08.2019 - 09.2019
- Established communication with program participants and facilitated collaboration with partners delivering services to target populations
- Helped create a comprehensive program to meet housing assistance needs
- Worked with homeless locals to improve access to social and housing services
- Helped clients navigate the social services system and access needed resources
- Maintained an internal database of service workers, participants, activities, and other relevant details
- Coordinated with different service providers to meet clients' individual needs
- Approached issues proactively to best meet current and future community needs
- Assisted clients with obtaining housing and support resources.
Cashier
Abbies Diner
01.2017 - 01.2018
- Addressed customer needs and made product recommendations to increase sales
- Worked a flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Tallied cash drawer at the beginning and end of each work shift
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Customer Service Representative
Time Warner Cable
03.2015 - 10.2016
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered a constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Utilized customer service software to manage interactions and track customer satisfaction
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Exhibited high energy and professionalism when dealing with clients and staff.
Supervisor
Debbie's Mini mart
07.2013 - 08.2014
- Used POS system to process customer cash, credit, and debit transactions
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections
- Greeted customers entering the store and offered assistance with requirements
- Checked incoming orders and organized new stock
- Completed daily tasks accurately and on-time to support shop needs
- Remained calm and composed in tense situations involving angry or upset customers
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction
- Swept and mopped the floor, wiped windows and fixtures after closing to support cleanliness and maintain an organized store
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
Office Assistant
Orange Dominica
07.2009 - 08.2009
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling a range of routine and special requirements
- Maintained and updated office records, both digital and physical
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Created and maintained detailed records of all office activities
- Edited and proofread documents for accuracy and completeness.
Education
Bachelor of Arts - Financial Management
University of The West Indies
12.2025
Associate of Arts - Business Administration
Dominica State College
07.2014
High School Diploma -
Isaiah Thomas Secondary
07.2010
Skills
- Service standard compliance
- Quality Management
- Expense Reports
- Attention to Detail
- Time Management
- Excellent Customer Relations
- Cash Management
- Good communication skills
- Excellent Complaint resolution
- Excellent Report preparation
- Excellent Account management
- Microsoft Office
Certification
- Basic QuickBooks software certification
- Emergency Shelter Management Training certification
- Basic Amateur/Ham Radio Certification
- Customer Service Representative certification
Hobbies and Interests
- Reading
- Art
- Travelling
- Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Social Mobilizer
Government of Dominica-(housing recovery project unit)
08.2019 - 09.2019
Disbursing Officer
World food program, UNICEF and World Bank
06.2019 - 02.2021
Council Clerk
Mahaut Village Council
02.2018 - 07.2024
Cashier
Abbies Diner
01.2017 - 01.2018
Customer Service Representative
Time Warner Cable
03.2015 - 10.2016
Supervisor
Debbie's Mini mart
07.2013 - 08.2014
Office Assistant
Orange Dominica
07.2009 - 08.2009
Bachelor of Arts - Financial Management
University of The West Indies
Associate of Arts - Business Administration
Dominica State College
High School Diploma -
Isaiah Thomas Secondary
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