Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Work Availability
Interests
Timeline
Generic

Renée Clifford

Roseau

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Council Clerk

Mahaut Village Council
02.2018 - 07.2024
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Proven ability to learn quickly and adapt to new situations
  • Demonstrated leadership skills in managing projects from concept to completion
  • Managed time efficiently to complete all tasks within deadlines
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
  • Assisted in budget preparation to ensure financial efficiency within department.
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Answered multi-line phone system and enthusiastically greeted callers
  • Maintained daily report documents, memos, and invoices
  • Offered technical support and troubleshot issues to enhance office productivity
  • Created and updated records and files to maintain document compliance
  • Entered data into the system and updated customer contacts with information to keep records current
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources


Disbursing Officer

World food program, UNICEF and World Bank
06.2019 - 02.2021
  • Developed tailored financial reports that provided valuable insights into organizational spending patterns, informing budgetary decisions.
  • Streamlined communication with stakeholders, ensuring transparency in all disbursal-related matters.
  • Ensured timely disbursements, adhering to strict deadlines and compliance requirements.
  • Mentored junior staff members, providing guidance on disbursing best practices and regulatory requirements.
  • Completed highly accurate, high-volume money disbursements
  • Built and established relationships with clientele to improve future business opportunities
  • Devised and implemented controls and procedures to promote financial accuracy
  • Processed payments to recipients
  • Greeted recipients and responded to requests for information
  • Managed cash payments.

Social Mobilizer

Government of Dominica-(housing recovery project unit)
08.2019 - 09.2019
  • Established communication with program participants and facilitated collaboration with partners delivering services to target populations
  • Helped create a comprehensive program to meet housing assistance needs
  • Worked with homeless locals to improve access to social and housing services
  • Helped clients navigate the social services system and access needed resources
  • Maintained an internal database of service workers, participants, activities, and other relevant details
  • Coordinated with different service providers to meet clients' individual needs
  • Approached issues proactively to best meet current and future community needs
  • Assisted clients with obtaining housing and support resources.

Cashier

Abbies Diner
01.2017 - 01.2018
  • Addressed customer needs and made product recommendations to increase sales
  • Worked a flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering the store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Tallied cash drawer at the beginning and end of each work shift
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.

Customer Service Representative

Time Warner Cable
03.2015 - 10.2016
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered a constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Exhibited high energy and professionalism when dealing with clients and staff.

Supervisor

Debbie's Mini mart
07.2013 - 08.2014
  • Used POS system to process customer cash, credit, and debit transactions
  • Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections
  • Greeted customers entering the store and offered assistance with requirements
  • Checked incoming orders and organized new stock
  • Completed daily tasks accurately and on-time to support shop needs
  • Remained calm and composed in tense situations involving angry or upset customers
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction
  • Swept and mopped the floor, wiped windows and fixtures after closing to support cleanliness and maintain an organized store
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.

Office Assistant

Orange Dominica
07.2009 - 08.2009
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Delivered clerical support by handling a range of routine and special requirements
  • Maintained and updated office records, both digital and physical
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Created and maintained detailed records of all office activities
  • Edited and proofread documents for accuracy and completeness.

Education

Bachelor of Arts - Financial Management

University of The West Indies
12.2025

Associate of Arts - Business Administration

Dominica State College
07.2014

High School Diploma -

Isaiah Thomas Secondary
07.2010

Skills

  • Service standard compliance
  • Quality Management
  • Expense Reports
  • Attention to Detail
  • Time Management
  • Excellent Customer Relations
  • Cash Management
  • Good communication skills
  • Excellent Complaint resolution
  • Excellent Report preparation
  • Excellent Account management
  • Microsoft Office

Certification

  • Basic QuickBooks software certification
  • Emergency Shelter Management Training certification
  • Basic Amateur/Ham Radio Certification
  • Customer Service Representative certification

Hobbies and Interests

  • Reading
  • Art
  • Travelling
  • Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Hiking

Timeline

Social Mobilizer

Government of Dominica-(housing recovery project unit)
08.2019 - 09.2019

Disbursing Officer

World food program, UNICEF and World Bank
06.2019 - 02.2021

Council Clerk

Mahaut Village Council
02.2018 - 07.2024

Cashier

Abbies Diner
01.2017 - 01.2018

Customer Service Representative

Time Warner Cable
03.2015 - 10.2016

Supervisor

Debbie's Mini mart
07.2013 - 08.2014

Office Assistant

Orange Dominica
07.2009 - 08.2009

Bachelor of Arts - Financial Management

University of The West Indies

Associate of Arts - Business Administration

Dominica State College

High School Diploma -

Isaiah Thomas Secondary

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Renée Clifford