Ricardo Magalhaes
Baden
Summary
Naturally communicative and commercial skilled professional with over 10 years of experience in several
different areas of the service industry.
Highly motivated and results-focused
Comfortable to work in daily contact with costumers, independently or within a team.
Native Portuguese speaker with fluency in Spanish, English and Italian
Overview
15
15
years of professional experience
Work History
Bar Supervisor
Tank And Paddle
04.2023 - 12.2023
- Assisted in managing bar operations and maintaining inventory accuracy.
- Learned cocktail preparation techniques and contributed to menu development.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted quickly to changing environments, maintaining composure under pressure.
- Supported training of new staff on bar protocols and customer interaction skills.
Lettings Manager
Brick Lane Homes
01.2019 - 03.2022
- Trained and mentored junior staff on operational procedures and customer service excellence.
- Managed lease agreements, coordinating renewals and addressing tenant inquiries effectively.
- Implemented marketing strategies to enhance property visibility and attract new tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Lettings Agent
Brick Lane Homes
09.2016 - 12.2018
- Facilitated leasing process by conducting property tours and addressing tenant inquiries.
- Developed and maintained relationships with prospective tenants to enhance occupancy rates.
- Utilized different software's to track leads, manage applications, and streamline communication.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Executed marketing strategies across digital platforms to attract potential renters and increase visibility.
Bartender
Cafe Boheme
10.2015 - 08.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
Forge
02.2015 - 08.2016
- Crafted and served diverse cocktails, ensuring high-quality presentation and taste.
- Managed bar inventory, tracking supplies to reduce waste and optimize orders.
- Developed innovative drink specials that enhanced customer engagement and sales.
- Maintained cleanliness and organization of bar area to meet health standards.
- Fostered positive relationships with customers, enhancing repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Duck & Waffle
08.2014 - 01.2015
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Crafted and served diverse cocktails, ensuring high-quality presentation and taste.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Sales Assistant
Jack & Jones
02.2014 - 06.2014
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Processed sales transactions efficiently, maintaining high standards of customer service.
- Collaborated with team members to achieve daily sales targets and store objectives.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Insurance Broker
AXA Portugal
04.2011 - 11.2013
- Developed customized insurance solutions tailored to client needs and risk profiles.
- Collaborated with underwriters to assess risks and determine appropriate coverage levels.
- Managed client relationships, providing ongoing support and policy reviews for satisfaction.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Assist technical training to junior brokers
- Met with prospective customers and business owners in homes, businesses, and other settings.
Restaurant Waiter
El Sinyoret
05.2010 - 10.2010
- Provided exceptional customer service, enhancing guest satisfaction and experience.
- Managed multiple tables efficiently, ensuring timely order delivery and attentiveness.
- Collaborated with kitchen staff to facilitate smooth service operations during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Sales Agent
MEO
08.2009 - 03.2010
- Developed and maintained strong client relationships to drive sales growth.
- Track down potential costumers
- Professionally represent the company and its products
- Travel with the purpose of selling products
- Negotiate good and lucrative deals on behalf of the company
- Set-up meetings and report to higher executives
Sales Agent
Clix Telecommunications
10.2008 - 07.2009
- Track down potential costumers
- Professionally represent the company and its products
- Travel with the purpose of selling products
- Negotiate good and lucrative deals on behalf of the company
- Set-up meetings and report to higher executives
Education
Insurance Broker Course -
Instituto Portugues De Seguros
Lisboa-PT01-2011
High School Diploma -
Escola Secundaria Eca De Queiros
Lisboa-PT06-2008
Skills
- Staff management
- Employee development
Languages
Portuguese
English
Spanish
Italian
Timeline
Bar Supervisor
Tank And Paddle
04.2023 - 12.2023
Lettings Manager
Brick Lane Homes
01.2019 - 03.2022
Lettings Agent
Brick Lane Homes
09.2016 - 12.2018
Bartender
Cafe Boheme
10.2015 - 08.2016
Bartender
Forge
02.2015 - 08.2016
Bartender
Duck & Waffle
08.2014 - 01.2015
Sales Assistant
Jack & Jones
02.2014 - 06.2014
Insurance Broker
AXA Portugal
04.2011 - 11.2013
Restaurant Waiter
El Sinyoret
05.2010 - 10.2010
Sales Agent
MEO
08.2009 - 03.2010
Sales Agent
Clix Telecommunications
10.2008 - 07.2009
Insurance Broker Course -
Instituto Portugues De Seguros
High School Diploma -
Escola Secundaria Eca De Queiros
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