Risa Adams
St John's,Antigua
Summary
Dynamic administrative professional with several years of proven expertise in offering office support in the industry. A friendly and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Results- oriented, with experience in managing high-priority tasks, administrative coordination, and office management. Known for leveraging my comprehensive knowledge of business and government sector culture to produce results that automize the organizations goals.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Substance- Use Prevention Assessment and Rehabilitation Centre
St John's, Antigua
01.2017 - Current
- Draft letters, memos, minutes, reports, and other written correspondence as required by management staff.
- Assisted with the planning of special events by raising funds, arranging catering services, securing venues and acquiring promotional material.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings, managing calendars and conducting research on various topics as requested by management.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Proofread content for typo-free emails and documentation.
- Checking correspondences to ensure proper protocol for processing and distribution to departments, supervisors or external parties.
- Organized and maintained filing systems for physical and electronic documents, improving document organization and retrieval efficiency.
- Managed database systems containing merchant and associate's information.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Car Park Attendant
Antigua and Barbuda Airport Authority
St John's, Antigua
08.2015 - 12.2016
- Handled customer complaints professionally and courteously.
- Maintained accurate records of daily transactions.
- Responded promptly to emergency situations, reporting any maintenance issues such as malfunctioning gates or lights to management.
- Conducted regular checks on all equipment used in operating the car park facility.
- Monitored surveillance cameras to detect suspicious activity in the parking area.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Responded to questions about local area and company services.
- Greeted customers and answered inquiries regarding parking fees, services, and regulations.
- Managed the collection of cash for parking fees.
Cashier
Epicurean Fine Foods Supermarket
St John's, Antigua
02.2009 - 12.2014
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products, services, policies and procedures
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system efficiently and accurately, processed payments by cash, check, credit card, loyalty card or automatic debit.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued refunds, credits and change due to customers.
- Followed company security procedures for handling large sums of money.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops and registers
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Certificate of Achievement - Records Manangement
Govt. of Antigua & Barbuda Training Division
St. John's, Antigua 03-2017
Associate of Science - Accounting
Antigua & Barbuda International Institute of Tech.
Coolidge, St. George's, Antigua07-2014
Secondary Education Certificate - Business Studies
Caribbean Examinations Council
03-2009
High School Diploma -
Pares Secondary School
Pares, St. Phillips, Antigua06-2008
Bachelor of Science - Management Studies
University of The West Indies Global Campus
Skills
- Administrative support
- Office management
- Records management
- Computer proficiency
- Typing proficiency
- Research skills
- Written Communication skills
- Interpersonal Communication skills
- Proactive
- Problem solving/ mediation
- Team collaboration/ delegation skills
- Task prioritization
- Strategic Planning
- Networking
References
References available upon request.
Timeline
Administrative Assistant
Substance- Use Prevention Assessment and Rehabilitation Centre
01.2017 - Current
Car Park Attendant
Antigua and Barbuda Airport Authority
08.2015 - 12.2016
Cashier
Epicurean Fine Foods Supermarket
02.2009 - 12.2014
Certificate of Achievement - Records Manangement
Govt. of Antigua & Barbuda Training Division
Associate of Science - Accounting
Antigua & Barbuda International Institute of Tech.
Secondary Education Certificate - Business Studies
Caribbean Examinations Council
High School Diploma -
Pares Secondary School
Bachelor of Science - Management Studies
University of The West Indies Global Campus
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