Rocquelle Edwards
St John's,04
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated [Job Title] with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
1
1
Certification
Work History
Administrative Assistant
Ephraim Medical Clinic
2021 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
Cashier/Sales Clerk
Sugar Ridge Resort
2016 - 2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Sales Clerk
Coco Shop Boutique
2014 - 2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Waitress/Hostess
Jolly Beach Resort & Spa
2012 - 2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Accounting
Antigua State College
Golden Grove 06-2011
High School Diploma -
Christ The King High School
Old Parham Road06-2010
Food and Beverage Service
Antigua And Barbuda Hospitality Training
Food And Beverage Service
Server Within The Food & Beverage Department
Jolly Beach ResortCustomer Service
JAYD Communication
Sugar Ridge Skills
- Spreadsheet Management
- Office Administration
- Filing
- Data Entry
- Invoice Processing
- Multi-Task Management
- Meticulous attention to detail
- Coordination
- Verbal Communication
Certification
Certificate and training in:
- Customer Service
- Introduction to microsoft windows & the internet
- Microsoft Word
- Microsoft Excel
Timeline
Administrative Assistant
Ephraim Medical Clinic
2021 - Current
Cashier/Sales Clerk
Sugar Ridge Resort
2016 - 2020
Cashier/Sales Clerk
Coco Shop Boutique
2014 - 2015
Waitress/Hostess
Jolly Beach Resort & Spa
2012 - 2013
Accounting
Antigua State College
High School Diploma -
Christ The King High School
Food and Beverage Service
Antigua And Barbuda Hospitality Training
Food And Beverage Service
Server Within The Food & Beverage Department
Customer Service
JAYD Communication
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