ROHANNA RUSSELL
St. John’s
Summary
Customer Service certificate
Overview
18
18
years of professional experience
1
1
Certification
Work History
Butler/Waitress
Whitecove (jumby Bay
Antigua And Barbuda
10.2013 - 01.2025
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Conducted regular inventory checks on household items, addressing any discrepancies promptly to avoid shortages or overstocking issues in the kitchen
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided assistance with medication management.
- Completed household tasks by assisting with light housekeeping and grocery shopping.
Waitress/Bartender/Cashier
Coast Restaurant and Bar
Heritage Quay
01.2009 - 01.2012
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress/Cashier
Harmony Hall
Browns Bay
01.2007 - 01.2009
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
SIMAP Technical Vocational Skills Training Programme -
01.1998
Dolphin Secondary School -
01.1995
St. Andrews Primary School -
01.1990
Certification
Customer service certificate
Timeline
Butler/Waitress - Whitecove (jumby Bay
10.2013 - 01.2025
Waitress/Bartender/Cashier - Coast Restaurant and Bar
01.2009 - 01.2012
Waitress/Cashier - Harmony Hall
01.2007 - 01.2009
- SIMAP Technical Vocational Skills Training Programme,
- Dolphin Secondary School,
- St. Andrews Primary School,