Rosângela Lopes

Process Owner, lead the regulated training process (certification, training planning) and the mQMS module

• Streamlined process workflows by identifying inefficiencies and implementing targeted improvements. -> Reduced the certification from 2 years to 1 years and implemented flexibility to attend the company demand
• Aligned the process outcome to the business unit goals
• Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence
• Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams
• Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments
• Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly
• Introduce Lean methodology and Value Stream Mapping

Apply Agile technique in the process management and continue support others team as an Agile coach

Scrum Master and Agile Coach

• Run and facilitated the Agile and Scrum ceremonies: events and artifact cadence as Stand-up meeting, Backlog Refinement, Sprint, Sprint Reviews and Sprint Retrospective
• Volunteered to be part of the team who development the Roche New Way of Working to support the organization to evolve and continuously implement and migrate to Agile methods
• Trained diverse stakeholders in different Agile methods and help them to choose the best one which fits their projects and sometimes implement the 'AgileFalls' method - a bridge and adapted method to fulfill the team needs
• Empowered the agile team to become a self-organize team while respecting company process and work as an adaptive team
• Fostered a culture of collaboration among the team members by promoting open communication, encouraging the members to share the ideas (transparency)

Change Management (ADKAR)

• Stakeholder management: map the stakeholders and define actions to onboard them into the main projects and initiative
• Encourage the managers and leaders to be the Agile model (VACC)
• Organize team building events
• Run Psychological Safety workshops
• Conduct focus groups, surveys and feedback sessions to gather input from the stakeholders

PMO/Project Management

• KPI & tool development Project Leader
• Developed and implemented the RDA PMO strategies & processes which allowed rollout from 4 to 12 projects per year
• Project management governance and pipeline (portfolio) management
• Training & coaching the Project Managers in waterfall and Agile: Scrum, Design Thinking (Ideation), Kanban and Lean
• Program and projects planning, monitoring, prepare and analyze the KPI report & analytics

• Elaborated the project plan for SAP CWP project pilot in China – digital project
• Run SaaS Procurement Project ‘A to Z’ (requirements, workshops, RFS, contract negotiation, service implementation, etc) for defining and implementing BPM and e-Learning tool for supporting SAP Hana S/4 implementation
• Led risk and change management based on ADAKAR method
• Monitored the project performance in order to identify areas which needed improvement and made adjustments
• Coordinated with cross-functional teams to resolve project issues and mitigate the risks
• Supported PMO governance implementation for SAP Hana S/4 implementation
• Introduced Scrum to the stakeholders

• Led successfully diverse ERP projects (OTC, P2P, Manufacturing and Finance), EDI and business
• Run the Transition and transformation project, in order to integrated Spirig & Büchen companies to Nestlé/Galderma business process and IT
• Developed business case, requirement and scope the project
• Conducted gap analyses, evaluate the process/system and propose alternatives
• Managed multicultural team: third parties, local and offshore teams
• Developed and implemented data management process
• Conducted 'Lessons Learned' session to evaluate and identify areas for future improvement
• Conducted project management improvement and change management process

• Managed multiple small to middle size projects of infrastructure
• Analyzed client requirement and elaborate commercial proposal and project scope
• Developed schedule and budget, determine risk and plan response
• Managed multicultural team in functional organization
• Measured and report project performance and control the variance
• Communicated with the stakeholders, administer procurements
• Change & risk management control
• Strong PMO experience - tailoring process & procedure, train PM on the process and process and systems, reports, dashboard, control projects to assure adherence to the methodology, financial control, quality assurance, process improvement, offshore, manage dispute with external client
• PMO and PM activities, sort out dispute with the external client

• Coordinated high-priority incidents, ensuring timely resolution and minimizing business impact.
• Implemented business continuity
• Crisis Management: manage the communication with all level of different stakeholders
• Led change management initiatives as part of the problem resolution process, minimizing negative impacts on business operations
• Run Root Cause Analysis session, identify issues and correct actions. Followed-up with teams to make sure the actions implementation
• Created detailed reports on problem management metrics, demonstrating process effectiveness and areas for further optimization
• Became the sub-leader, supporting the Leader to administrate the team and be responsible for the team process

• Developed IT strategy for short, middle and long terms
• Translated business into IT, support business case development, requirement and specifications, evaluate the technology trend and recommend the suitable ones
• Projects portfolio management (pipeline management)
• Established IT metrics, monitor & control the KPI taking the proactive and corrective actions when needed.
• Led IT governance, business continuity and implemented quality improvement
• Marketing & Representative CRM applications software developed in-house in .Net, Java, SQL) and IT security
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth
• Soft skills: solid experience in leading, persuading and motivating multidisciplinary & multicultural team, people development

• Analyzed business specifications/requirement to ensure the deliverables fit for purpose/use
• Managed schedule and resource in matrix organization
• Change control management
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Defined responsibilities, duties and roles of each team member.

• Managed diverse projects: DR (Disaster Recovery), IT infrastructure, network, interfaces, Telcom and IT Risk
• Developed and implemented IT process and managed continuous improvement
• Provide technical support for Latin America - Microsoft Backend products
• Worked with other departmental staff to answer questions and resolve problems
• Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce

• Administrate Microsoft Back Office, help desk, ERP support
• Performed day-to-day LAN and WAN administration, maintenance, and support
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.