Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Shadiese Smith

St. Paul’s,Antigua

Summary

My professional goal is to use my years of customer service experience to become the house manager at your premium property located at Jumby Bay Island. After four years as a customer service agent, I'm eager to pursue new chances. I am a well-rounded person with a kind and welcoming nature. Other words that describe me include hardworking, organized, and open-minded. I am willing to take on new tasks, ready to learn new abilities, and capable of absorbing general teaching and producing good outcomes. With my efficient customer service tactics, I am confident that I would be an excellent fit for your organization. It would be an honor to join your team.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Representative

AG Services Limited
09.2020 - 07.2025
  • Providing exceptional customer service and addressing customer inquiries
  • Assisting with deposits and withdrawals
  • Reviewing documentation for verification purposes
  • Defusing irate customers, retaining and providing solutions
  • Maintaining up-to-date knowledge of the product and procedures to provide top-quality service.
  • Educating customers of Terms and Conditions
  • Communicating via phone, email and live chat

Epoxy Crafter and Owner

Clovers Canvas
All Saints, St. Johns
08.2020 - 07.2025
  • Maintaining the upkeep of the business
  • Providing exceptional customer service and addressing customer inquiries
  • Designing and customizing projects
  • Preparing invoices and receipts

Spa Concierge

Curtain Bluff Hotel
Old Road, St. Mary’s
09.2018 - 03.2020
  • Providing exceptional customer service and addressing customer inquiries
  • Scheduling appointments
  • Communicating effectively via phone and email
  • Completing transactions and daily shift reports
  • Assisting with inventory reports
  • Having detailed knowledge of services offered
  • Daily set up and break down of the Spa

Education

High School Diploma -

Antigua Girls High School
09.2010 - 06.2015

Associates Degree - International Business

Antigua State College
09.2015 - 06.2017

Skills

  • Great Communication skills
  • Independent Decision Making
  • Computer Skills
  • Problem Solving
  • Active Listening
  • Taking Initiative
  • Detail- Oriented
  • Time Management
  • Team Player

References

References available upon request.

Timeline

Customer Service Representative

AG Services Limited
09.2020 - 07.2025

Epoxy Crafter and Owner

Clovers Canvas
08.2020 - 07.2025

Spa Concierge

Curtain Bluff Hotel
09.2018 - 03.2020

Associates Degree - International Business

Antigua State College
09.2015 - 06.2017

High School Diploma -

Antigua Girls High School
09.2010 - 06.2015
Shadiese Smith