Shaheda Charles
Castle Comfort ,Dominica
Summary
Detail-oriented individual with exceptional communication and project management skills. Efficiently handles multiple tasks in fast-paced environments—proactive problem-solver focusing on process optimization and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trade Department Assistant (Internship)
China Association of Trade in Services
09.2023 - 12.2023
- Connect with foreign Suppliers
- Review and edit contracts.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
Customer Service Representative
Clear Harbor Dominica Ltd
03.2016 - 08.2019
- Assisted customers with varying questions using product knowledge and service expertise
- Answered customers calls promptly and improved on-hold wait times
- Handled customer complaints, providing appropriate solutions to guarantee positive outcome.
Tally Clerk
Island Tours and Taxi Services
10.2013 - 08.2015
- Formulate and submit semi annual and annual reports to manager
- Facilitate the rotation of taxi drivers to transport one day tourists.
- Maximized operational success by communicating effectively with team members, supervisors, and external partners.
Education
Bachelor of Science - International Economics And Trade(Honours)
Beijing Institute of Technology
Beijing06.2024
Associates Degree - Administrative Office Assistant
Dominica State College
Stockfarm07.2013
Skills
- Written and verbal communication
- Microsoft Applications
- Adaptive Team Player
- Document Preparation
Certification
- Excellent Student Award (2022-2023 Academic Year)
- International Economics and Conflict Resolution: Summer Course(July 11- August 15, 2022)
- Introduction to Excel:365 DataScience Online Course( November 2022)
- Strategic Thinking: Linkedin Learning Course (August 2020)
- Leadership Foundations: Leadership Styles and Models (August 2020)
Languages
English
Proficient
C2
Chinese (HSK5)
Upper intermediate
B2
Volunteer Experience
- Dominica-China 20-year Diplomatic Celebrations (March 2024)
- Beijing Innovation and Development Forum (December 2022 & July 2023)
- Embassy of Albania in China, Young Diplomat Program (September 2023)
Hobbies and Interests
- Sustainable Development: Enthusiastic about exploring the role of trade in promoting sustainable development and ethical business practices on an international scale.
- Cultural Exchange and International Relations: I am fascinated by how cultural differences shape trade practices and the role of international relations in fostering economic cooperation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trade Department Assistant (Internship)
China Association of Trade in Services
09.2023 - 12.2023
Customer Service Representative
Clear Harbor Dominica Ltd
03.2016 - 08.2019
Tally Clerk
Island Tours and Taxi Services
10.2013 - 08.2015
Bachelor of Science - International Economics And Trade(Honours)
Beijing Institute of Technology
Associates Degree - Administrative Office Assistant
Dominica State College
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