Shanita Joseph
St John's
Summary
Experienced in restaurant operations with a focus on staff supervision and customer service. Responsibilities included assigning shifts based on workload, conducting inspections for cleanliness, and overseeing daily opening and closing procedures. Successfully resolved customer complaints regarding service and food quality while maintaining records of employee performance and attendance. Demonstrated effective training of new employees on policies and procedures, ensuring adherence to hygiene standards and operational efficiency.
Overview
19
19
years of professional experience
Work History
Restaurant Supervisor
Loose Cannon Restaurant
Galleon Beach
01.2024 - Current
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Hosting morning briefings
- Resolved customer complaints promptly and professionally.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Provided guidance and support to subordinate employees when needed.
- Monitored inventory levels, ordering supplies as needed.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Bartender
Fox House restaurant
St. Mary's
12.2021 - 03.2022
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
Captain Waiter
Carlisle Bay
Old Road
11.2010 - 10.2021
- Assigned seating arrangements for guests.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Greeted guests and provided them with menus.
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Ensured a smooth flow of service in the restaurant.
- Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
Waitress
Coco's Hotel
Valley Road
09.2006 - 11.2010
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
GED -
West Florida High School of Advanced Technology
Pensacola ,FloridaSkills
- Cash handling
- Employee training
- Inventory management
- Customer service
- Staff supervision
- Conflict resolution
- Team building
- Effective communication
- Time management
- Hygiene standards
- Team management
- Task delegation
- Cash register counting
- Analytical skills
- Multitasking ability
- Verbal and written communication
- Reliability
Affiliations
- Founder and President of a Charity that assists single mother's and father's with care packages
- Volunteer at the soup kitchen
References
References available upon request.
Timeline
Restaurant Supervisor
Loose Cannon Restaurant
01.2024 - Current
Bartender
Fox House restaurant
12.2021 - 03.2022
Captain Waiter
Carlisle Bay
11.2010 - 10.2021
Waitress
Coco's Hotel
09.2006 - 11.2010
GED -
West Florida High School of Advanced Technology