Shaun Fletchman
Potters
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative needs and providing excellent customer service. Highly organized with good multitasking, prioritization and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Receptionist
Mill Reef Club
01.2022 - Current
- Check in/check out guests, Concierge/guest services, Operational services
Front Office Agent (Intern)
Jumby Bay, A Rosewood Resort
Front Office Agent
Jumby Bay Resort, Oetker Collection
01.2017 - 01.2022
- Check in/check out guests, Concierge/guest services, handle all internal and external calls, create and distribute operational reports for internal departments and homeowners, train new employees.
Restaurant Hostess (Part-Time)
Jolly Beach Resort
01.2016 - 01.2017
- Greet and escort guests to tables, manage staff briefings, buss and reset tables, take orders and serve meals.
Receptionist
Cocobay Resort
01.2011 - 01.2012
- Check in/ check out guests, conduct orientation, concierge services, arrange guest transfers, decorate/prepare special request suites.
Internship
Cocobay Resort
- Interned in all functional areas of the Resort which included: Guest Services, Housekeeping, Food and Beverage and Weddings.
Education
Certificate of Achievement - Supervisory Management
UWI Open Campus
04.2022
Certificate of Completion - Hospitality and Tourism Management
FAU
04.2020
Bachelor’s Degree - Tourism Management
Hebei University
01.2017
Certificate - Chinese Proficiency Test Level 4
Wuhan Huazhong Normal University
01.2013
Associates Degree - Hospitality Management
Antigua and Barbuda Hospitality Training Institute
01.2011
High School Diploma -
Jennings Secondary School
01.2009
Skills
- Experience with Microsoft Word, Excel, PowerPoint, Access
- Bilingual in Chinese (mandarin) and English
- Strong Work Ethic
- Team player attitude
- Cash handling expertise
- Exceptional communication
- Multitasking proficiency
- Guest Relations
Honors and Activities
- Nominee for Employee of the month (Mill Reef Club) February 2023 and January 2024
- LQA Inspection – 100%
- Forbes Recognition
- Nominee for Quality Award Service Excellence Front of House (Jumby Bay Resort) February, May and November 2019, January and July 2021 and February 2022
- National Tennis Center (active member)
- Hebei University (China) Female Football Competition 2016
- Honorary Credential Baoding (China) International Modeling Competition 2013
- Honorary Credential Antigua and Barbuda Hospitality Training School 2009/2010/2011
- Distinction Award Jolly Harbour Tennis Sports Club 2007
References
Available upon request
Timeline
Receptionist
Mill Reef Club
01.2022 - Current
Front Office Agent
Jumby Bay Resort, Oetker Collection
01.2017 - 01.2022
Restaurant Hostess (Part-Time)
Jolly Beach Resort
01.2016 - 01.2017
Receptionist
Cocobay Resort
01.2011 - 01.2012
Front Office Agent (Intern)
Jumby Bay, A Rosewood Resort
Internship
Cocobay Resort
Certificate of Achievement - Supervisory Management
UWI Open Campus
Certificate of Completion - Hospitality and Tourism Management
FAU
Bachelor’s Degree - Tourism Management
Hebei University
Certificate - Chinese Proficiency Test Level 4
Wuhan Huazhong Normal University
Associates Degree - Hospitality Management
Antigua and Barbuda Hospitality Training Institute
High School Diploma -
Jennings Secondary School
Similar Profiles
Andrew ThomasAndrew Thomas
Watersport Attendant at Mill Reef ClubWatersport Attendant at Mill Reef Club
Lois FletchmanLois Fletchman
Club Executive Assistant at Mill Reef Club Ltd.Club Executive Assistant at Mill Reef Club Ltd.
Aleksandra ŚlizankiewiczAleksandra Ślizankiewicz
Sales and Marketing Team Manager at Reef Oasis Dive Club ChainSales and Marketing Team Manager at Reef Oasis Dive Club Chain