Shayla Phejar
St. John's
Summary
Professional and strong customer service sense, based on work experience and academic preparation. I am a hard working, motivated and well driven individual who isn’t a afraid to face a challenge. I am passionate about my duties and always yearning for new experiences and opportunities.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Pioneer Kennel and Veterinary Clinic
05.2024 - 09.2024
- Created a welcoming atmosphere for pets and owners while waiting for treatment.
- Ensured a tidy and well-maintained front office area.
- Scheduled, coordinated and confirmed appointments and home visits, as well as managing walk- ins and emergency animal care.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Organized appointments efficiently through Microsoft and additional software, reducing scheduling conflicts.
- Executed pet handling and medication distribution to optimize operations.
Sales Manager
The Candle Factory, Antigua
10.2023 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Implemented performance-based incentives to drive sales achievements.
- Fostered customer loyalty via strategic identification of needs paired with suitable services.
- Acquired extensive understanding of products, ensuring customized solutions for client requirements.
Merchandise Customer Assistant
Morrisons
03.2020 - 10.2021
- Increased customer satisfaction by providing personalized assistance in merchandise selection and purchase.
- Elevated store performance via consistent accomplishment of sales objectives, contributing to a cohesive team dynamic.
- Assisted customers with returns or exchanges, adhering to company policies while prioritizing customer satisfaction.
- Ensured stock readiness by preparing items for sales floor placement.
- Enhanced store aesthetics with strategic merchandise displays, resulting in higher sales figures.
- Built positive brand image by consistently delivering exceptional customer service.
- Streamlined inventory management for optimal product availability and timely restocking.
Call Center Representative
Royal Mail
05.2018 - 12.2018
- Managed escalated incidents efficiently, achieving positive outcomes.
- Efficiently navigated multiple software systems to reduce customer hold times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Engaged in continuous training to stay updated on company policies.
- Investigated and resolved customer inquiries and complaints effectively as well as following up with customers to ensure high standards of customer service.
- Explained payment processing guidelines and support procedures to customers in addition to maintaining up-to-date knowledge of product and service changes.
Receptionist
Villas at Sunset Lane, Antigua
07.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw financial transactions, maintaining exact logs of all sales and payments.
- Responded to inquiries from callers seeking information.
- Engaged with clients using various communication channels including email and telephone.
Clothing Sales Associate
Catherine’s Clothing Store, Antigua
06.2016 - 04.2017
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
Education
High School Diploma -
Ernesford Grange Academy
Coventry, United Kingdom 05.2016
High School Diploma -
Christ The King High School
St. John’s, Antigua 06.2017
Skills
- Customer service
- Listening skills
- Attention to detail
- Time management
- Problem-solving skills
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Complex Problem-solving
- Administrative support
- Initiative-taking
Timeline
Front Desk Receptionist
Pioneer Kennel and Veterinary Clinic
05.2024 - 09.2024
Sales Manager
The Candle Factory, Antigua
10.2023 - 02.2024
Merchandise Customer Assistant
Morrisons
03.2020 - 10.2021
Call Center Representative
Royal Mail
05.2018 - 12.2018
Receptionist
Villas at Sunset Lane, Antigua
07.2016 - 11.2017
Clothing Sales Associate
Catherine’s Clothing Store, Antigua
06.2016 - 04.2017
High School Diploma -
Ernesford Grange Academy
High School Diploma -
Christ The King High School
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