Shazier E.L. Charles
St. George’s
Summary
Knowledgeable Underwriting CSR with solid background in underwriting processes, skilled in reviewing and verifying insurance applications. Recognized for ensuring accurate data entry and maintaining compliance with industry regulations. Demonstrated proficiency in risk assessment and customer service, contributing to successful team outcomes.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
State Insurance Company Limited
01.2020 - Current
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved underwriting accuracy by thoroughly reviewing and analyzing applicant information and risk factors.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Secretariat
State Insurance Company Limited
12.2015 - 06.2017
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Assistant
Smile for Life Dentistry
02.2014 - 09.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Cashier/Bagger
Bargain Center Supermarket
01.2011 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Clerk
Bouncing Joseph Sports World
01.2010 - 12.2010
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Assistant
Precious Gems Pre-School & Day Care
01.2009 - 09.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Assistant
Precious Gems Pre-School & Daycare
01.2008 - 09.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Cashier
Clare Hall Secondary School Canteen
01.2007 - 09.2007
- Welcomed customers and helped determine their needs.
- Operated cash register for cashtransactions with excellent accuracy levels.
Education
Insurance
The Institutes
Diploma -
Antigua & Barbuda International Institute of Technology (ABIIT)
01.2008
High School Diploma -
Clare Hall Secondary School
08-2007
Primary School Certificate -
T.N.Kirnon Primary School
01.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Policy renewal
- Document Review
- Quoting and pricing policies
- Attention to Detail
- Task Prioritization
- Time management abilities
References
- Sherrie- Ann Brazier, Executive Manager, SICL
- Tessa Lewis, Assistant Manager, SICL
Languages
English
Native language
Timeline
Customer Service Representative
State Insurance Company Limited
01.2020 - Current
Secretariat
State Insurance Company Limited
12.2015 - 06.2017
Assistant
Smile for Life Dentistry
02.2014 - 09.2014
Cashier/Bagger
Bargain Center Supermarket
01.2011 - 01.2013
Sales Clerk
Bouncing Joseph Sports World
01.2010 - 12.2010
Assistant
Precious Gems Pre-School & Day Care
01.2009 - 09.2009
Assistant
Precious Gems Pre-School & Daycare
01.2008 - 09.2009
Cashier
Clare Hall Secondary School Canteen
01.2007 - 09.2007
Diploma -
Antigua & Barbuda International Institute of Technology (ABIIT)
Primary School Certificate -
T.N.Kirnon Primary School
Insurance
The Institutes
High School Diploma -
Clare Hall Secondary School
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