Sheena Brown
St Paul
Summary
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Consolidated Maritime Services
11.2021 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Executed task using Microsoft Office software tools including Excel, Word, Outlook and Powerpoint.
- Created invoices and other accounting tasks using Quickbooks software.
- Utilized problem-solving skills to address customer queries and complaints.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Compiled end of month collections reports and vessel activity reports.
Sales Representative
The Crafty Starfish
01.2024 - 08.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Stayed up-to-date with industry trends to position company as market leader.
- Participated in trade shows and conferences to network and generate leads.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
Store Clerk/Office Assistant
Gemma's Convenience Store
07.2019 - 05.2025
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Reduced inventory shrinkage by conducting regular stock checks and reporting discrepancies promptly.
- Aided in preparing store for audits by ensuring compliance with local laws, regulations, and company guidelines regarding merchandise storage and display.
- Boosted sales through effective merchandising and product placement on store shelves.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated POS systems to accurately process customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Office Assistant
Idea Media Printing
09.2017 - 12.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Education
Bachelor of Science - Accounting
University of The West Indies Global Campus
Antigua And Barbuda11-2026
High School Diploma -
Antigua And Barbuda Seventh-day Adventist Secondary School
Antigua And Barbuda06-2014
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Data entry
- Documentation and reporting
- Customer service
- Calm under pressure
- Professional telephone demeanor
- Stock management
- Microsoft office
- Computer skills
- Store maintenance
- Work prioritization
- Calm and professional under pressure
- Teamwork and collaboration
- Payment processing
Timeline
Sales Representative
The Crafty Starfish
01.2024 - 08.2025
Customer Service Assistant
Consolidated Maritime Services
11.2021 - Current
Store Clerk/Office Assistant
Gemma's Convenience Store
07.2019 - 05.2025
Office Assistant
Idea Media Printing
09.2017 - 12.2017
Bachelor of Science - Accounting
University of The West Indies Global Campus
High School Diploma -
Antigua And Barbuda Seventh-day Adventist Secondary School
References
Cezzy Ephraim
+1-268-725-8391
Germelle Dickenson
+1-268-464-2282
Andrew Phillip
+1-268-783-6068
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