Sheila Sharan Swift
St Johns
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Airline customer service representative
CAS Caribbean Airport Services
Antigua
01.2010 - Current
- By demonstrating excellent communication skills in French and English and knowledge of Spanish, I can handle various customer service tasks, such as responding to phone inquiries, check-ins, boarding, and baggage
- Trained in each airline system that I was assigned to, also trained in Fraudulent documents, Security awareness, dangerous goods, Human Factors, and customer service
- I am also a certified Air Canada on-site trainer in Amadeus
- Customer service Agent for Air Canada, United Airlines, Caribbean Airlines, fly Montserrat, Winair, Liat, Virgin Atlantic, Canjet
Receptionist
SMIEES
Saint Martin
01.2008 - 01.2009
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to appropriate departments
- Manage incoming and outgoing emails
- Schedule appointments
- Assist with administrative
- Coordinate meetings
- Monitored and recorded office inventory and orders
- Part-time
Secretary, receptionist / assistant accountant
GESS St-Martin
01.2003 - 01.2009
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to appropriate departments
- Manage incoming and outgoing mail and packages
- Schedule appointments and maintain calendars for executives
- Assist with administrative tasks such as filing, data entry, and photocopying
- Coordinate meetings and events
- Place orders for fuel and diesel from suppliers
- Collect payments from clients
- Correspondence in French and English
- Maintain office supplies inventory and place orders as needed
- Provide general administrative support to staff members as requested
Receptionist
Ewald Samuel, engineer
Antigua
01.2000 - 01.2003
- Greet and welcome visitors in a professional and friendly manner
- Answer phone calls
- Delivery of reports to various organisations
- Collect payments from clients
- Maintain office supplies inventory and place orders as needed
- General administrative support
Education
Attestation de Formation Informatique Bureautique - certify Office training
M.C.F consultants
01.2005
Diplome brevet d’Etudes Professionnelles - Administration Commerciale et Comptable (Business administration and accountant)
Lycee Professionelle de Saint Martin
01.1996
BAFA- Brevet d’aptitude aux function d’animateur de centres de vacances et de loisirs/certificate de stage animateur de quartier - undefined
Ministere de la jeunesse et des sport/ligue francaise de l’enseignement et de l’education permanente
01.1996
Baccalaureat - langues, englais, espanol, allemagne
Lycee prolyvalent des droits de l’homme de Petit Bourg Guadeloupe
01.1996
Diplome National du Brevet - high school diploma
Lycee Professionelle de Saint Martin
01.1991
Certificate - Typewriting
Mercer’s correspondence college
01.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
Certification
- Alison Free courses
- March 2017 Human Resources - Diploma
- April 2017 Operations Management -Diploma
- November 2017 Customer Service -Diploma
- August 2018 teaching skills for educators -Diploma
- January 2024 Trainer of trainers - training methods -Certificate
- Basics of Aviation Management – Certificate
- Oplex Careers
- January 2020 Teaching assistant - Level 3 achieved with distinction
- May 2020 Leadership and Management - Level 3 achieving with a higher Distinction
- June 2020 Human Resource Management - Level 3 achieving with a higher Distinction
- September 2022 Communication skills -Level 3, achieving with a higher Distinction
- New Skills Academy
- May 2020 Microsoft Excel for beginners’ certificate
- June 2020 Microsoft Word certificate
- August 2020 PowerPoint diploma
Languages speak
French (fluent), English (fluent), Spanish (knowledge), German (knowledge), Creole (fluent)
Timeline
Airline customer service representative
CAS Caribbean Airport Services
01.2010 - Current
Receptionist
SMIEES
01.2008 - 01.2009
Secretary, receptionist / assistant accountant
GESS St-Martin
01.2003 - 01.2009
Receptionist
Ewald Samuel, engineer
01.2000 - 01.2003
Attestation de Formation Informatique Bureautique - certify Office training
M.C.F consultants
Diplome brevet d’Etudes Professionnelles - Administration Commerciale et Comptable (Business administration and accountant)
Lycee Professionelle de Saint Martin
BAFA- Brevet d’aptitude aux function d’animateur de centres de vacances et de loisirs/certificate de stage animateur de quartier - undefined
Ministere de la jeunesse et des sport/ligue francaise de l’enseignement et de l’education permanente
Baccalaureat - langues, englais, espanol, allemagne
Lycee prolyvalent des droits de l’homme de Petit Bourg Guadeloupe
Diplome National du Brevet - high school diploma
Lycee Professionelle de Saint Martin
Certificate - Typewriting
Mercer’s correspondence college