Shenella Onesa Deane
St John's
Summary
Hello there! I am a woman of many talents and passions, ready to take on life's adventures with a vibrant spirit and a heart full of compassion. My life has been a fascinating journey where I've worn many hats and gained a multitude of experiences, all of which have shaped me into the resilient and resourceful individual I am today.
I am a dynamic and versatile professional with a diverse background in healthcare, real estate, and sports leadership. Experienced pharmacist tech and Pharm Degree Student, dental hygienist, and realtor with a passion for promoting health and facilitating individuals' pursuit of their ideal living spaces. Adept at making tough decisions as a soccer referee, coupled with a commitment to physical fitness and wellness. A resilient single mother, adept at balancing multiple responsibilities with grace. Known for a vibrant personality, dedication to excellence, and the ability to thrive in various facets of life. Life is an adventure, and I'm ready to be an asset to an organization.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Dental Care Clinic Stapleton Lane
Stapleton Lane
05.2019 - 07.2021
- Render Clinical assistance and treatment with the Orthodontist, Oral Surgeon, General Dentist and Prosthodontist according to the patient treatment
- Expressing good communication skills from patient to dentist
- Taking and Developing of X-Rays both periapical and panoramic x-rays
- Sterilization of dental treatment instruments
- Preparing the Dental Treatment Room
- Expressing genuine patient care
- Taking Impressions like the alginate and light/medium bodies material
- Making molds/casts
- Taking a patient’s occlusal bite using wax
- Performing prophylaxis and giving general oral health care advises
- Charting
- Oral health guiding and advises per patient etc.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for all dental procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, surgeries, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Designed dental report card to explain patient dental health status and treatment plans.
Supervisor
WiPaint Master Painters For Luxury Properties
Cassada Gardens
09.2023 - Current
- This position supervises and schedules work for the paint company done by the company's team
- Supervises site staff and employees performance
- Inspects finished products, ensures the availability of paint supplies required for tasks and projects
- Generates work requests, assigns, distributes, and coordinates work with facilities staff and contractors to complete building and painting needs
- Time Keeping and attendance roster for staff
- Attend to client questions and queries
- Salaries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Sourced suppliers and purchased necessary materials for work.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
Referee
Antigua And Barbuda Football Association
Factory Road, St John's Antigua
08.2020 - Current
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
- Explained and taught regulations and rules to players and coaches.
- Kept track of time and scores during games
- Maintained game play by managing player substitutions, fouls and timeouts.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Inspected sporting equipment for compliance with safety and event regulations.
- Utilized varied hand signals to manage games.
- Stayed physically fit to keep up with pace of games.
- Trained and evaluated new referees to impart understanding of rules, regulations and standards.
- Provided safe playing environment for players by monitoring activity.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Interpreted and applied rules and regulations in sports.
- Used video replay equipment to review controversial plays.
- Assisted in developing new and updated rules and regulations to increase game performance and challenges.
Self Employed Realtor
Shenella Rents Antigua Realty Services
Radio Range, St John's
04.2020 - Current
- Meet with prospective renters, sellers and buyers and take them on tours to available units/houses they are interested in
- Conduct follow-ups with prospective Renters/ buyer
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects and outside contacts
- Handles incoming sales/ booking appointments by phone, email, and online chat
- Accurately communicates the benefits and features of the property portfolio
- Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements
- Market properties that are available using a variety of media and promoting materials
- Walk potential residents through available apartments for rent
- Respond to phone, email and walk-in inquiries for housing
- Communicate effectively to develop and maintain strong client relationships
- Prepare leasing contracts, eviction notices, warning notices etc
- Develop marketing strategies to advertise available properties
- Ensure that recently vacated properties are cleaned and ready to be viewed by potential renters.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Generated leads for sales and rental properties through cold calls and referrals.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Determined business plan, mission statement, and vision.
- Built business to many customers by implementing effective marketing and customer engagement plans.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Dental Hygienist
Pearl's Dental Clinic
Comacho Avenue, St John's
12.2020 - 01.2022
- Render Clinical assistance and treatment with the Orthodontist, Oral Surgeon, General Dentist, and Prosthodontist according to the patient's treatment
- Expressing good communication skills from patient to dentist
- Taking and Developing X-rays both periapical and panoramic X-rays
- Sterilization of dental treatment instruments
- Preparing the Dental Treatment Room
- Expressing genuine patient care
- Taking Impressions like the alginate and light/medium-bodied material
- Making molds/casts
- Taking a patient’s occlusal bite using wax
- Performing ORAL prophylaxis and giving general oral health care advice
- Charting
- Oral health guidance and advice per patient etc.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Educated patients on the importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Sterilized equipment to keep dental tools clean and safe for use, reducing the risk of infection.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Improved and developed knowledge through continuing education courses and seminars.
- Took and interpreted X-rays to identify cavities, impacted teeth, and other dental issues.
- Captured patients' dental radiographs and provided them to the dentist for interpretation and diagnosis.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Educated patients on the importance of oral hygiene and demonstrated techniques for flossing, brushing, and tasks.
- Carried out advanced dental cleaning services.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Polished patients' teeth to remove surface stains.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Pharmacy Technician
Ministry of health (Linden Hospital Complex) Guyana
Watooka Drive, Linden, Guyana
03.2015 - 12.2018
- Writing and packaging of drugs
- Storing of drugs
- Mixing and dispensing of drugs
- Recording and disposing of expired drugs
- Ordering or requisitioning of drugs from the local, regional and or country bond
- Ensuring the hospital Ward’s stocks are being stored properly and up to date for patients use.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted, measured, and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 400+ daily prescriptions in high-volume Clinical pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Typist Clerk/Administrative Assistant
Regional Democratic Council
Ministry Of Education, Linden Guyana
09.2013 - 03.2015
- Maintaining records on a daily basis using Microsoft word, Excel and publisher
- Letter/memo typing
- Typing and Writing
- Filing of documents etc.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Organized and maintained precise confidential personnel files.
- Created and modified corporate documents and forms.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Prepared statistical reports with relevant company data and statistics.
- Reviewed and corrected digital files of book drafts, story drafts and editorials.
- Transcribed meeting minutes into digital format and stored in data repository.
- Designed documents, brochures and contract bids in Adobe InDesign.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
- Researched online and offline sources to obtain information for official documents or correspondence.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Proofread and typed various legal documents for attorneys and law firms.
- Secured information by completing database backups.
Education
Certificate - Dental Health And Hygiene
University of Pennsylvania
Pennsylvania 06.2022
Certificate - Heavy Duty Equipment Operating
Board of Industrial Training BIT (Linden Technical Institute)
Washer Pond Rd, Linden03.2018
Certificate - First Aid/ CPR Training
Antigua and Barbuda Red Cross
Old Parham Rd03.2020
Diploma - Project Management
University of Pensylvania
Pennsylvania 03.2020
Certificate - Human Relations
University of Guyana
Turkeyne Campus, Georgetown 03.2021
Dental Assistant Diploma - Dentistry
PennFoster College
Pennsylvania 01.2019
Pharmacy Technician Certificate - Pharmacy
Toucan Institute (school of medicine)
Belle Aire12.2014
Secondary School -
Christiansburg Wismar Secondary
Linden06.2012
Secondary School -
Mackenzie High School
McKenzie Linden06.2011
Skills
- Excellent problem-solving and communication skills
- Customer Service Oriented
- Self Motivated
- Ability to multitask in busy and slow schedules
- Operating heavy-duty equipment eg Bobcat/ skid steer loader for 9 months and volunteered with a road works contractor with an excavator for 3 months
- Cake decorating
- Interior decorating
- Ability to work and grasp quickly
- Excellent knowledge of customer care
- Excellent Writing and Typing Skills
- Excellent Team Player
- Excellent Negotiating Skills
- Excellent computer skills and knowledge of the internet
- Inventory Control
- Process Improvement
- Strategic Planning
- Operations Management
- Staff Management
- Business Development
- Schedule Development
- Data Analytics
- Process Monitoring and Improvement
- Policy Enforcement
- Industrial Hygiene
- Priority Management
- Expectation Setting
- Staff Discipline
- Goal-Oriented
- Project Management
- Software Experience
- Financial Management
- Negotiation
- Inventory Oversight
- Business Administration
- Processes and Procedures
- Complex Problem-Solving
- Waste Reduction
- Contract Management
- Training and Mentoring
- Business Planning
Accomplishments
• Caribbean Association of Pharmacists Member
• Caribbean Football Union Referee
• FIFA
• Antigua and Barbuda Referee
Qualifications And Certificates
- Pharmacy Technician Certificate
- Dental Assistant Diploma
- Heavy Duty Equipment Operating Certificate
- First Aider
- Human Relations Certificate
- Project Management Diploma
- CXC: English Language grade 2
- Physical Education grade 1
- Chemistry grade 3
- Integrated Science grade 1
- Information Technology grade 2
- E.D.P.M grade 1
- Food and Nutrition Grade 2
- Human and Social Biology grade 2
- Biology grade 2
- Principles of Business grade 2
- Office Administration grade 3
- Home Economics Management grade 2
- Social Studies grade 2
- Mathematics grade 2
- Agricultural Science grade 1
- Visual Arts grade 4
- Agricultural Science DA grade 1
Personal Information
- Date of Birth: 07/08/94
- Gender: Female
- Nationality: Guyanese
- Marital Status: Single
References
Available if needed.
Affiliations
Caribbean Association of Pharmacists
FIFA
Caribbean Football Union
Ministry of Sports- Antigua and Barbuda
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Supervisor
WiPaint Master Painters For Luxury Properties
09.2023 - Current
Dental Hygienist
Pearl's Dental Clinic
12.2020 - 01.2022
Referee
Antigua And Barbuda Football Association
08.2020 - Current
Self Employed Realtor
Shenella Rents Antigua Realty Services
04.2020 - Current
Dental Assistant
Dental Care Clinic Stapleton Lane
05.2019 - 07.2021
Pharmacy Technician
Ministry of health (Linden Hospital Complex) Guyana
03.2015 - 12.2018
Typist Clerk/Administrative Assistant
Regional Democratic Council
09.2013 - 03.2015
Certificate - Dental Health And Hygiene
University of Pennsylvania
Certificate - Heavy Duty Equipment Operating
Board of Industrial Training BIT (Linden Technical Institute)
Certificate - First Aid/ CPR Training
Antigua and Barbuda Red Cross
Diploma - Project Management
University of Pensylvania
Certificate - Human Relations
University of Guyana
Dental Assistant Diploma - Dentistry
PennFoster College
Pharmacy Technician Certificate - Pharmacy
Toucan Institute (school of medicine)
Secondary School -
Christiansburg Wismar Secondary
Secondary School -
Mackenzie High School