Sherry-Ann Skerritt

Providing Customer Service

• Promoted high customer satisfaction by the service provided in the Airport Terminal with knowledgeable and friendly service.
• Attended training sessions regularly to stay current with services In the Aviation industry.

• Maintained cleanliness of salon equipment and tools.
• Combed, brushed and sprayed hair or wigs to set style.
• Ensured proper sanitation practices were followed at all times.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Bleached, dyed or tinted hair using applicator or brush.
• Washed, colored, cut and styled hair for high volume of clients daily.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Performed scalp treatments to improve hair health and texture.
• Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
• Carried out waxing services for eyebrows, legs, arms and other body parts.
• Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Assisted with customer requests
• Provided excellent service and attention to customers when face-to-face or through phone conversation

• Assisted in seating guests at tables or booths.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Replenished beverages when necessary.

• Performed outbound calling campaigns to promote new products or services.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Offered resolutions to de-escalate calls and solve customer issues.