Summary
Overview
Work History
Education
Skills
Timeline
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Simona Elena Vanatoru

Topoloveni

Summary

Dynamic Shop Manager at Lidl Discount with a proven track record in enhancing customer satisfaction and driving sales through strategic analysis and exceptional service. Skilled in employee scheduling and sales analysis, I fostered a high-performing team, resulting in improved store performance and a positive shopping experience.

Overview

18
18
years of professional experience
1
1
Language

Work History

Shop Manager

Lidl Discount Srl
Piteşti, Arges
03.2019 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.

Assistant General Manager

Lidl Discount Srl
Piteşti, Arges
07.2014 - 03.2019
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Cashier

LIDL DISCOUNT SRL
08.2012 - 07.2014
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

PLUDI MARKET SRL
10.2009 - 05.2011
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Marketing Agent

Allianz Tiriac Asigurari SA
06.2007 - 07.2008
  • Developed creative briefs for internal teams and external agencies, ensuring consistent messaging across all marketing materials.
  • Drove event attendance by leveraging local community partnerships and executing targeted pre-event promotional efforts.
  • Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
  • Enhanced customer engagement with personalized email marketing campaigns and interactive online events.

Financial Consultant

Allianz Tiriac Asigurari
Piteşti, Arges
03.2007 - 07.2008
  • Increased client satisfaction by providing personalized financial advice and investment recommendations.
  • Led workshops on personal finance topics to educate community members about effective money management practices.
  • Expanded client base through targeted marketing efforts and referrals from satisfied customers.
  • Educated clients on various investment options, empowering them to make informed decisions about their finances.

Education

Master of Science - Strategic Management of Human Resources

UNIVERSITATEA DE STAT
PITESTI
04.2001 -

Associate of Science - Business Management

Facultatea De Stiinte Economice
Piteşti, Romania
04.2001 -

Bachelor of Science - HOME CAREGIVER ASSISTANT

Spitalul " Ion Craciun "
Piteşti, Romania
04.2001 -

High School Diploma -

Liceul Teoretic "Ion Mihalache"
Topoloveni, Romania
04.2001 -

Skills

Customer service

Sales analysis

Customer engagement

Employee scheduling

Timeline

Shop Manager

Lidl Discount Srl
03.2019 - Current

Assistant General Manager

Lidl Discount Srl
07.2014 - 03.2019

Cashier

LIDL DISCOUNT SRL
08.2012 - 07.2014

Cashier

PLUDI MARKET SRL
10.2009 - 05.2011

Marketing Agent

Allianz Tiriac Asigurari SA
06.2007 - 07.2008

Financial Consultant

Allianz Tiriac Asigurari
03.2007 - 07.2008

Master of Science - Strategic Management of Human Resources

UNIVERSITATEA DE STAT
04.2001 -

Associate of Science - Business Management

Facultatea De Stiinte Economice
04.2001 -

Bachelor of Science - HOME CAREGIVER ASSISTANT

Spitalul " Ion Craciun "
04.2001 -

High School Diploma -

Liceul Teoretic "Ion Mihalache"
04.2001 -

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Simona Elena Vanatoru